Review by alec 
UPDATED: 1.9 years ago
member for 1.9 years, 151 visits, last login: 326 days ago
 Ottawa,ON
 $50 per month
 "fast install"
 "slow at times, cap, expensive"
 "only get if there's nothing else or no phone line/dry loop"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Expensive and slow, tried to cancel it and they just wanted to change my plan. Traffic shaping also occurred, but if no phone line or DSL not available, good choice.
Followup comments:  
root9
join:2005-04-08
Kitchener, ON
| to ALL Canadian ISP's ... Speak Proper English
Don’t lie to customers. If you do you are subject to disrespect and anything else you get in return!
Actually provide information asked for.
Support must ask permission to do diagnostics since customer may have vital communications active.
Learn basic networking!
Email: basic settings and …
SMTP: secure TLS? , RFC 2554? ,which port , server name, secure SSL, secure PGP
POP: server name, port number , secure TLS, secure SSL, PGP?
Authentication: regular, MSN (NTLM) , Compuserve RPA , MD5 APOP Challenge/Response RFC 1734? , MD5 CRAM-HMAC Challenge/Response RFC 2095, PGP?
All connection settings must be provided for user/customer.
ISP must provide which protocols RFC’s [»www.rfc.net/] being slowed, blocked, manipulated? What rates and specific times of day? Which headers, files and or file types?
MTU and all specific connection settings must be given by support.
Proper knowledge of Operating System being used per customer to connect: Unix, Linux, MAC, OS/2, CPM/M, Sun Systems and etc.
Basic knowledge of Proxy, WAN, LAN and routing.
Answer any, that’s ANY, ISP related questions!
Quit canceling service tickets.
Service persons are responsible to service lines up to Modem.
Don’t lie to customers by telling them to go to higher rated service when you must fix their present one. Especially when connection can’t handle higher service!
ISP has no right what-so-ever to go into Users computer in any shape or form without permission!
ANY changes in service and or user agreement must be notified to customer previous to implementing such changes! Or it’s called unfair business practice, misrepresentation and or Fraud if you do otherwise.
Any and All problems must be resolved within 24 hours!
You are an ISP [Internet Service Provider] … NOT the police or security agency, act like it!
All legal and documented protocols must not be shaped, throttled and or manipulated below speeds what customer pays for. It is illegal in Canada to mess with any encrypted traffic unless you are the police or National Security Agency and with a warrant.
Connections must not be blocked or throttled in any way below speeds what customer pays for.
If it’s not a virus, spyware, Spam or actual damaging code to your network it’s none of your business!
If you have oversold your service that’s your problem!
Canadian ISP may not outsource their services to a company in another country. This would be against national security and or user privacy / security.
Since today’s OS’s are servers or server capable customer has the right to use these services and to protect themselves In Real Time from any attacks and make detailed analysis for reporting purposes.
By an ISP not meeting any and all of these terms it breaches the present contract and is liable.
tudmax,
Senior Network & systems Analyst | |
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