Review by buttaknife 
Posted: 1.9 years ago
member for 2.7 years, 807 visits, last login: a few hours ago
 undisclosed location
 $52 per month
 "Pretty Reliable Connection, Usually Fast Speeds (Downloads/Uploads)"
 "Price, Tech Support (Can they call it that?), Throttling, Bandwidth Caps"
 "Better than Bell; for users who don't mind the price and want fast speeds but don't download much"
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(ratings match consensus)
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I have had Rogers since about 2000-2001 and 2 different locations. Aside from the first few months (I had to have about 10 service calls just to get my line stable and working). In both locations I'd have to say it's always been pretty speedy and reliable, sans the occasional outage. Tech support is horrible for the most part, as they seem to know little about they are talking about. Such is the case when their tech support people go without proper training and just read off cue cards. I know the legitimate ones hate it but often I had to tell the support agents what to do to help fix my program.
Prices have been going up and up. Naturally, one would think it is normal, so the company could upgrade it's infrastructure and services. Not in Rogers' case, nope. Granted, speeds have risen since the early days of Wave/@Home, capacity has seen little of this. They often overload nodes with subscribers just to line their coffers. And 'features', such as usenet access, primary email/webpage/other web services have been outsourced to Yahoo! and no less on servers in the US. So much for privacy. So much for the days of $30~ dollars for broadband.
Bandwidth Caps and Throttling has been the last straw for me. Speed means little to me in today's highly media intensive internet and their caps are a joke. So is throttling the internet I pay for; if I choose to P2P, that's my choice. If I want to use encrypted services, that's my choice.
I know there isn't much choice today for Canadians and/or in Ontario but I'll be taking my business to someone who is fighting the good fight. Like TekSavvy.
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