Review by don_quixote 
UPDATED: 159 days ago
member for 177 days, 44 visits, last login: 118 days ago
 Toronto,ON
 $50 per month
 about 7 days
 "Little downtime, fast, friendly customer service"
 "Throttling, very low cap, customer service often clueless, expensive for what it is"
 "Good - if they are your only option"
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(ratings match consensus)
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I've had Rogers since I can remember (1998 or 1999), back when it was still @home and when broadband was still a novelty. Well, much has changed!
First, having also used Bell in the past -- they're better than that. The customer service has been friendly every time, something I've never experienced with Bell (I took up their free trial a few years ago to test it out and I wouldn't go back if they paid me). However, the tech support is scripted and you must often run around doing things they tell you to do even though you KNOW that it's not the problem. This is not terribly useful.
The uptime is impressive and I haven't been disconnected in a very long time. Speeds are as advertised, except they throttle P2P.
The cap is very, very low - and I hardly download everything I see. I do watch streaming satellite TV, mostly foreign public broadcasters I can't get from my cable. Some of these go up to 1 Mb / s, or 450 MB per an hour of broadcast.
Generally, I hover around the 60 GB mark, and I don't think I'd be going over the Extreme limit of 95 GB. However, I am sick of giving good money for an expensive, crippled service. How can Rogers get away with charging over $40 plus tax for a 7 Mb connection and such a ludicrously low cap? I will be switching to Teksavvy shortly, where even with a dry loop connection I'll be paying a bit less for an admittedly slower connection, but with more than three times the cap.
So long Rogers - I hope one day you become a less crappy provider.
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