Review by cpsycho 
UPDATED: 1 year ago
member for 1.4 years, 420 visits, last login: a few hours ago
 Orangeville,ON
 $65 per month
 "fast for web browsing, not including streaming"
 "bad for everything else"
 "I will be moving in the new year so I can get a better net choice."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Update:
Since people asked for a proper review.
Rogers before 2006 was the best service ever. I never had a complaint about them.
First issue I had was when I moved, when they transfered the account the forgot to close the old account so I got dinged twice. I payed because it was only $50 dollers. They also had to come when I was at work, I told my wife to not let them touch our modem since we bought it. The switched the modem and started charging us the rental fee. When I saw this on the bill it took six months to get it worked out. The came up with every excuse in the book they could think about.
I also found out around that time in my area they were throttling BT, but that did not concern me since I never use BT.
Around November 2007, I had noticed they strated throttling other applications. The big one that was noticed was a game, since it is time sensitive I noticed it right away. I stopped playing games, started working on websites part time. For a couple of months all was fine, then my uploads to webservers were starting to get corrupted(if you have ever uploaded i a text file you know how small it is). So my websites were starting to get corrupt. Even lost a few customers I got because, I could not maintain or make new sites.
Around May 20th, I decided to never pay my bill ontime since at that time I did not know fully what was going on. Rogers employees never gave straigt awnsers. I paid my regular use. Not the 25 dollers late fee.
When I found out exactly what they were doing when I started doing tests, with packet sniffing. Tests:
BT - Wire Shark - NNagent - No control - Global Network - My House:
Packet resets, forging
BT - Wire Shark - NNagent - Select file, Select hash, private tracker - select provincail friends ontario, any service:
Packet resets, forging
BT - Wire Shark - NNagent - Select file, Select hash, private tracker - select provincail friends in City, any service:
Packet resets, forging
BT - Wire Shark - NNagent - Select file, Select hash, private tracker - select provincail friends in City, Rogers ONLY!:
Packet resets, forging
Counter Stike - Wire Shark - NNagent - private server from friends house - Rogers network ONLY!, same city:
Packet resets, forging
After tests and rogers sent the the late fees to collection, since they were the ones causing the issues in the network. I sent them a bill for time lost due to website design. They refused to pay it now I sent it to collections 
I have not moved yet but I did change my service to a local dsl provider. That has their equipment in the bell CO. They dont throttle or packet shape. I am very happy now.
Also due to the dpi they use, latancy has increased substantionaly.
Followup comments:  
anon213213
@rogers.com
| Hmmm.... No problems here. Your review is very incomplete. I am sure there are a lot of variables that are causing your poor connection. However you didn't mention much. Your review was nothing other than a "they suck" review. Which, honestly is pretty useless. I'm sure with a little effort and trouble shooting you could get most of your problems resolved.
As for the throttling, well good luck finding away around that. EVERYONE is suffering from this now. | |
|
Bellundo
@bell.ca
| Likely the worst cable internet provider in the world Rogers is worst than evil. If such a company existed in America they would see fines in excess of a billion dollars compliments of the FCC for abuse of customers and of course be shutdown indefinitely. Good luck in your lawsuit. Add a tidy sum for personal damages. | |
| ryangard
join:2006-02-21
Ottawa, ON
 ·Bell Sympatico
| Support Fiascos. Rogers has gotten to the point where I call until I get somebody who sounds competent on the phone to deal with my issue. Its gotten to the point where I have to call Rogers myself instead of letting my wife call, as they take advantage of the fact that shes female on the phone quite often. Its a piss poor tactic, but it seems the case anymore. | |
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