Review by zinc 
UPDATED: 1 year ago
member for 5.7 years, 2148 visits, last login: a few hours ago
 Kanata,ON
 $39 per month
 "Fast, mostly stable... decent support"
 "60GB monthly transfer limit that updates slowly, torrent throttling"
 "If you don't torrent, don't mind the cap, and want speeds better than DSL, Rogers isn't a bad choice"
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(ratings match consensus)
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I called in to see if I could buy a modem and get service even if the cable isn't in my name (shared with landlord). The first guy I got said no, then he wasn't sure, then he forwarded me to some other guy - who said I have to order over the phone and wait for a modem to be shipped to me, then a guy has to come set it up.
Ended up buying a starter kit from Futureshop ($99.95+tax for a DPC2100r2 modem) which included 3 months free Express service; Futureshop guy said it was okay, and if I didn't work out I could just refund the whole kit within 14 days anyways.
Setup was simple and easy since we already had cable running. I spent about 30min on the phone with an activation guy, mostly waiting for him to type thing into his system. As soon as I got off the phone, I could get on the 'net.
Their support seems decent. My modem started disconnecting often, so called in around 10pm on a weekday and waited less than 5 minutes on hold before I got a tech. He spoke proper English and determined that it was either my cable or modem and my signal was somewhat weak. He thought I had some router problems as well, but he didn't squarely blame it. Fast response, but not as useful as some people on this forum.
I don't use their e-mail or torrent. The 60GB cap is a bit close though, I'm the only one using the connection.
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