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Member review of Rogers Hi-Speed


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read 544 reviews (187 positive) (218 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$55 per month avg ($35 to $100)

Speed test results 3 year trend
Review by McFly See Profile
UPDATED: 283 days ago
member for 8.1 years, 3241 visits, last login: 1 days ago


Carleton Place,ON
$45 per month
"Great Reliability"
"Download caps, should have higher download rates."
"Blazing fast, zero down time. Way better then DSL."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

    Moved to a new house. Pre sales was great. CSR was not pushy at all. Tech showed up on time to install service. Tech was very friendly (was not a Rogers tech, they sub contracted local cable guy) Service has not been down since I moved in, even have the same IP address. Dont like the 50GB download cap, even though I dont come close to it. They should offer faster speeds. I have the 7MB down but companies in the states are offering 20GB+ download speeds for the same price. Overall, very satisfied with service.

    Followup comments:
    view ALL 3 comments

    pissed off

    @rogers.com

    from:
    XA See Profile

    yeah well so you think ...

    after switching from a lackluster dsl service from bell to rogers i have since been unable to use p2p apps at all. mind you i can connect to said p2p servers and chat as such but downloading and uploading is impossible. i have been able to only get one user to connect to me so far and at a blistering 5kbits/sec yeah bits not bytes. prior to having the rogers extreme 10meg down 1 meg upload service installed i was able to upload to the same user at 70kbytes a sec. the dsl service was an advertised 6 meg down 680k up. but being that the phone lines it was running on are circa 1970's i could only muster a 4meg download.

    after calling to complain to rogers the first time i was directed by the rogers CSR to contact Microsoft for a solution. although i fail to see what Microsoft Canada is going to do about internet shaping...
    after the second call i got a case number and a hollow " we'll look into this"
    the third call netted me a "we don't support p2p apps" and was abruptly directed off the phone.
    the fourth call after directly asking to speak to a tier 2 tech got me bold faced lies "we don't shape our p2p transfers" i asked for the supervisor... ten minutes passed and i got a rather defensive man named Ian CSR rep #E492. Ian informed me after i had directed him to this and many other forums with thousands of posts indicating their dislike for the new rogers internet. after nearly 40 mins on the phone with ian i recieved little resolution aside from wanting a different isp.
    things i forgot to enter in this post....

    - installer disconnected my dedicated DSL line ( still have half a months service paid for) i mean he pulled the bell wires out of the distribution block [this has NOTHING to do with rogers services]

    - rogers claimed today that i have downloaded 75% of my allotted 95GB for the month (including today i have had the service for 9 days hard to imagine transferring 85+ GB with the inability to connect to anyone)

    - and what takes the cake for me .. Ian " I'm sorry i don't know how these p2p aps connect or work" coming from a tier 2 technical supervisor for rogers internet services. perhaps he should look into another field of work ??

    day 11 still no fix'x
    permalink · 2009-01-30 03:29:23 · Print · Reply to this

    McFly
    Premium
    join:2001-09-03
    Carleton Place, ON
    ·Rogers Hi-Speed

    Re: yeah well so you think ...

    I dont know why some Rogers users have problems using P2P apps. Must be user error. I use bit torrent all the time with blazing fast download speeds. What P2P app are you trying to use?
    --
    "We didn't lose the game; we just ran out of time." Vince Lombardi
    permalink · 2009-01-30 09:13:22 · Reply to this

    AGuy

    @rogers.com    		 Why don't you create your own review rather than posting your rant in another positive reviewer's discussion topic? It absolutely makes no sense.
    permalink · 2009-02-01 10:51:19 · Reply to this
    Forums » comments on review of Rogers Hi-Speed

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