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Review of Rogers Hi-Speed (cable)


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Six Month Rating

Reviews:
669 reviews (197 good) (301 bad)
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Review by haissamyahya See Profile
member for 1.9 years, 231 visits, last login: 2 days ago
updated 1.3 years ago

  • Mississauga,ON
  • $54 per month
  • (12 month contract)
  • "Good speeds, reliable connection (olny one downtime in a year) and good customer support"
  • "Horrible data caps, overpriced and dishonest customer service when first signed up"
  • "Unless you are a light internet user (no streaming/downloading) this is the right deal for you, otherwise avoid at all costs."
Pre Sales information:
Install Co-ordination:
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Value for money:
(ratings match consensus)

My Other Reviews

·WIND Mobile
·TekSavvy Cable
I did get everything i signed up for, but they told me 60gbs will be more than sufficient for my activities, the blame goes on both sides, more from my side, which started this horrible one year contract with rogers.

First of all, they throttle all peer to peer activities (a maximum of 80 kbps), including services such as Skype a which use p2p for video calls, and others such as utorrent. This renders the connection almost unusable and HD video chatting is not even close to being an option. Not the greatest problem i guess. When i first signed up, they told me that i will have a grace period of 3 months to either terminate the contract or upgrade my package without being charged. After a about 5 weeks with rogers, i had enough and decided to cancel my contract (i was running over the data cap without even doing any serious work) only to be told that they changed the rules and i can no longer cancel it. I opted for option two, which was to upgrade to a package with a higher limit, will guess what, they reduced their data caps, and changing my plan would be nothing short of stupid. And so i got stuck in a horrible one year contract Rogers, It expires in a month and i honestly can't wait. I've been limiting my every single move online, scrapped off the whole idea of streaming and videos and kept it to basic activities, which for a user like me, is a painful task :P

Bottom line, never sign up with rogers if you use services such as Netflix, YouTube, Skype, utorrent, etc. because you will have to reduce your usage and greatly limit your online activities. Rogers is ideal for light users, due to its very stable connection, otherwise, plain and simple, NO.

Comments:

Oinktastic
Let them use fibre

join:2005-08-24
Scarborough
kudos:2
Reviews:
·localphone.com
·TekSavvy DSL

Typical Robellus BullSh*t

quote:
...they told me that i will have a grace period of 3 months to either terminate the contract or upgrade my package without being charged. After a about 5 weeks with rogers, i had enough and decided to cancel my contract (i was running over the data cap without even doing any serious work) only to be told that they changed the rules and i can no longer cancel it.
This type of thing is so wrong and it's the reason why so many people are upset with the big three. Everyone who has the ability should record their calls with these scumbags and go after them when they try to pull crap like this. You shouldn't be able to change the contract rules after the customer has entered into the contract. That defeats the whole point of having a contract.

This type of thing happens all the time, and customers here in Canada just let it happen for some reason. Don't take it. Go after them and get the service you want. If that's a cancellation, then so be it, but you shouldn't have to pay more for staying within their own guidelines.
haissamyahya

join:2011-05-30
Reviews:
·WIND Mobile
·Rogers Hi-Speed
·TekSavvy Cable

Re: Typical Robellus BullSh*t

I was in a hurry to get an internet connection seeing that I just moved to canada, so I opted for rogers solely based on relative's advice, they were all on old contracts with larger caps and some still had unlimited. Never thought that a large company such as rogers would try to trick customers like that. Lesson learnt i guess.

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