Review by a1_Andy 
member for 7.4 years, 2477 visits, last login: 29 days ago
lodged 1.7 years ago
 Oshawa,ON
 $50 per month- (12 month contract)
 about 7 days "when it works it good" "connection drops to 1.5 MBps daily" "It sucks"
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(ratings below consensus)
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Ordered the internet 25 MBps 3 month half price trial. First installer came by on time spent a hour looking at the house then "threw" a 12 foot cable out the back of the van and told me to run the cable myself. I did ask him to run the cable arond the outsaide of the house but he said they don't do that as it's a brick house. So I asked him do run the wire through the inside of the house, he said that is an extra charge on instalation. Was told that a installer would be back "today to finish the job after the cable was ran. Basicly got a lasy ass installer. I ran the new cable from the cable box into the room where the modem would be and called rogers back. They can't come back for 3 days, first installer lied. 4 days later a new installer came and hooked everything up no problem (this wasn't a direct Rogers installer but a guy under contract with rogers).
Internet worked great for the first 3 months during the trial, recived 25 to 50 MBps no problems. when the trial was over I downgraded to the 12 MBps packedge. Thats when the problems started. Every day the connection will drop to 1.5 MBps normaly right at noon. I will have to reboot the modem 3 to 10 times before the 12 MBps speed comes back. Sometimes the speedtest will result in saying my closest host is Newfoundland. Seems to be some routing issue. Tech support is compleatly useless except for lodging complaints.
I don't fileshare (torrent) so its not a throttle (but tech support is quick to say thats what it must be).
So bottem line is they suck.
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