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Review by Soiduts See Profile

  • Location: Ontario
  • Cost: $70 per month (12 month contract)
  • Install: about 7 days
Decent speed profiles
Bandwidth Caps, Price, Service, Policies
Terrible ISP - Support a 3rd Party ISP Instead
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

August 2014
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Rogers botched up an installation down the street and hung unsightly wires for a good 50meters via the street lights. The installation was so bad that two days later it messed up the entire neighbourhood and knocked everyone's services out for over 8 hours. Using Teksavvy Cable currently but unfortunately still at the mercy of Rogers and their techs when instances like this occur.

August 2013
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Have used Rogers Cable in two locations now. Overall the service provided is okay but the price and bandwidth caps make it impossible for a family to use the Internet properly. They are trying to protect their TV cable service by making Internet access a terrible experience in Canada.

DHCP Issues - Whenever Rogers is servicing an area, they set the DHCP lease time to an hour, even during the middle of the day or peak times. An avoidable complication.

Predatory Business Practices - Rogers is continually attacking smaller ISP's that are trying to provide a good service.

Terrible Tech Support - Their tech support is horrible. The tier 1 techs are useless and refuse to acknowledge issues that are caused by them such as upgrades they are conducting, RF issues or unexpected downtime. They try to blame the consumer instead. Almost impossible to get information from them or to be transferred to a tier 2 tech.

Throttling in the Past - While Rogers isn't currently throttling, they did so in the past affecting normal usage of the service.

Packet Injection - Rogers uses packet injection to give their customers information on their cap usage. ISP's should not be modifying a customers packets for any reason.

member for 22 years, 158 visits, last login: 2.2 years ago
updated 9.3 years ago