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Review by DJtml See Profile

  • Location: Guelph, ON, Canada
  • Cost: $120 per month
  • Install: about 2 days
  • No Cap
Reliable, quality customer service in the beggining
Horrendous CS, black channels constantly until 30 min reboot
CRTCs fault for allowing BIG 3
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Been with rogers since 2006 for multiple services on and off. Over the years the customer service and technical support has deteriorated severely. It took me over an hour just to get my cancellation order put threw. 3 days later i decided to use my rewards points before my services ended, but was unable to redeem. So i decided to call and find out why, well, while the first rep couldnt do anything about it, I asked for a manager. I was put on hold for about 30 mins before one came. During that time they removed my access to the rogers.com account and rewards account then proceeded to tell me they couldn't do anything about it, yet my services still was paid for 30 more days. Its obvious during my wait they deactivated my access to resolve the issue and act like they don't know what happened. Its shady tactics like this that make the BIG 3 the worst company's out there. and as i type this my cable TV is stuttering like crazy, even tho it never used to until i called to cancel.

AVOID AT ALL COSTS

member for 9.9 years, 6 visits, last login: 9.9 years ago
lodged 9.9 years ago

sauga_1
join:2014-02-05
Mississauga, ON

sauga_1

Member

I had the same issue

I had to face the same issue when i cancelled my internet service. i have all kind of internet issue started right after the day i cancelled the internet. stay away from this red R company.