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Been with rogers since 2006 for multiple services on and off. Over the years the customer service and technical support has deteriorated severely. It took me over an hour just to get my cancellation order put threw. 3 days later i decided to use my rewards points before my services ended, but was unable to redeem. So i decided to call and find out why, well, while the first rep couldnt do anything about it, I asked for a manager. I was put on hold for about 30 mins before one came. During that time they removed my access to the rogers.com account and rewards account then proceeded to tell me they couldn't do anything about it, yet my services still was paid for 30 more days. Its obvious during my wait they deactivated my access to resolve the issue and act like they don't know what happened. Its shady tactics like this that make the BIG 3 the worst company's out there. and as i type this my cable TV is stuttering like crazy, even tho it never used to until i called to cancel. AVOID AT ALL COSTS member for 9.9 years, 6 visits, last login: 9.9 years ago lodged 9.9 years ago |