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Review by DavePC See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $48 per month
  • Install: about 3 days
  • No Cap
Fast Support, Puma 7 (instead of 6) Modem, Community Forum, Billing, Native IPv6
Pricing is no longer as competitive (unless located in a fibre area), DOCSIS upload limitations, localized issues
Best you can get other than Bell Fibre
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

September 2014: 60/10, 320GB for $51.

Our Rogers Connection is pretty stable and has great download speeds, gateway is complete and utter crap though, switched to bridge mode the day I got it. As for cons.. our deal expires within 8 months, and the ping and transit times are 20-60% worse compared to my Start Communications connection. Sure, the connection is reliable and all, and there is speedboost, and its fast, but to be honest if you are a heavy gamer, ping times are really important. Perfect for my needs, but the cap isn't too great, however the rogers counting meter is either offline or works, but is around ~2GB off everyday. Install was standard, installer was kind of lazy though.

UPDATE June 2015: Switched to 250/20, for 53 a month tax incl, as my current student deal was expiring. Had to call in twice, inconsistent information from reps. Pricing is definitely more competitive than TPIAs, I don't see how this is fair, but I guess thats a pro of being the incumbent.

Swapped out my DPC 3825 for the CGN3ACSMR, some latency issues from modem to router, an additional ~5ms of ping added to transit.

I haven't had to contact tech support in the last 8 months at all, speeds are very consistent- too much for my RT-N66u to handle on Tomato actually.

However, I would not use Rogers if it wasn't for my "loyalty" deal, so look into retention/winback offers.

UPDATE June 2016: Well, my current promotion expired so now I'm on 100/10 unlimited for $77 a month tax incl, only reason why is because there still isn't any provider that can offer unlimited for that price at those speeds. Ping times are still medicore, connection is still rock solid though- no disconnects (probably because I'm still on a Cisco CMTS though). Really wishing I could switch back to Start.

UPDATE August 2017: Switched back to 100/10 for $68 tax incl, however now the market is more competitive. Bell Fibre went live in my apartment, going to switch by the end of this month. It's been an interesting journey Rogers, can't believe I've stayed with the incumbent for so long. Can no longer say connection reliability is great anymore, my apartment seems to have random 4-5 hour long outages every other month. Never had this at my previous address, so I guess YMMV. CODA modem is def better than the CGN3 series, actually not that bad. Can no longer say Rogers is cheaper than TPIAs, after the new tarrifs have been filed. Only benefit of staying with Rogers may be for the PUMA 7 CODA, which is still better than the PUMA 6 TPIA-issued modems issued for 30mbps+. RogersDave is definitely a big help in building their new image of being customer-centric.

Also can't believe I'm saying this, but other than fighting to get consistent offers from other reps, I have never had a billing issue. Major props to Rogers for this, kind of scared of moving to Bell now.

UPDATE November 2017: Well, didn't take me long to get back with Rogers. Got offered a KILLER location exclusive deal (found in highrises with Bell Fibre installed), $35 + tax for Gigabit for 2 years. Tried out the service, seems that the download isn't always consistent, and upload sometime maxes out at 20 mbps. In the end, decided to cancel Rogers again- sticking with Bell fibre.

UPDATE March 2018: Well I moved back to Rogers since I moved out of my FTTH area. 500/20 for $25 + tax for a year. Connection is solid, upload dipped to 10mbps at one point though, but after a ticket was put in it was resolved shortly afterwards. Not much to say besides the fact it's a great value.

UPDATE March 2019: Renewed offer for Gigabit at $30 + tax for another year. Still not much to say, if only they can fix the darn CODA modems...

UPDATE March 2020: Renewed offer for Gigabit at $42 + tax for another year. Still not much to say. Facing some upload congestion, random night time disconnections once in a while but that may be because they're doing work in my area... who knows. CODA modems are still fine, may try to migrate to XB6 in the next little while. That being said Bell fibre is coming this summer. May not be a Rogers customer for long.

member for 10.5 years, 3244 visits, last login: a few hours ago
updated 3.9 years ago


Anonc2b6a
@69.157.106.x

1 recommendation

Anonc2b6a

Anon

ROGERS WIFI

If you really want Rogers...

If you really want Rogers, you won't get it until the 4th call;
If you really want Rogers, you won't even get it after the 7th call;
If you really want Rogers, you will have to fight with the sales representative to honor their offers of the previous calls you have taken,
If you really want Rogers, you'll have to call them over and over again like you do, a crazy girlfriend/boyfriend
If you really want Rogers, they will push you to listen to their long annoying instrumental music for hours,
If you really want Rogers, you will be on the phone for hours and still not get Rogers, because the REAL TRUTH IS ....
ROGERS, THE COMPANY DOESN'T GIVE A DAMN ABOUT CUSTOMER SERVICE. IN FACT MOST CUSTOMERS' ARE HAPPY THEY MADE IT TO THE OTHER SIDE ALIVE, AFTER WASTING HOURS AND DAYS AND WEEKS AND MONTHS TO GET AN INTERNET SERVICE THAT COULD HAVE TAKEN LESS THAN 30 MINUTES.

SO THE DON'T GET ROGERS.