Review by CoBizGuy 
member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago
 80005
 Business customer $650 per month- (36 month contract)
 about 97 days Qwest "Do a good job talking up their services" "Terrible tech support - unethical contract enforcement and billing" "Couldn't support advertised services, unreasonable."
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I want to preface my review by stating that I worked exclusively with the President of Visionary Communications - Brian Worthen. This is not a case where an under-educated customer service rep performed poorly but instead a principal of Visionary Communications chose to conduct business as follows.
In 2007/2008 I was an employee for an IT consulting firm in the Denver metro. Aside from using Visionary with mixed results at home for broadband in a rural area, I suggested a business client of the company I worked for use Visionary as well. Visionary was unique in that they offered bonded DSL services, allowing a customer to combine the bandwidth of several DSL lines into one circuit/connection. During pre-sales it was a great concept - and when it worked it was great - the problem was that keeping it working was a nightmare and eventually deemed unworkable for the business installation. Although we expressed these concerns Visionary didn't care - they used the "you signed a contract" line even when the technical ability of the DSL circuits wasn't capable of providing the services that were promised.
Atop this - Qwest did not perform the installation as scheduled causing my client to miss a deadline, we had to extend our client's dmarc for them, (even with an extraordinarily high installation cost) and contacting technical support and getting any real answers or solutions was next near to impossible.
The customer finally decided to not continue using Visionary services - I had also discontinued my personal home services around the same time for the same reasons. I informed Brian Worthen (President of Visionary) that services would be discontinued and it obviously upset him. After a slew of nasty e-mail and voicemail communications from Brian after terminating services, he decided to send our client to a local collection agency in Wyoming.
Although the account belong to an entirely separate business that I had no ownership or other interest with because Visionary could not force this business to pay for the contract termination they decided to have their collection agency enter a $5,500 collection item on my personal credit report. This was after I elected to pay the remaining balance and fees associated with my own personal account.
To date I have paid Visionary Communications close to $12,500.00 for DSL services that were provided to my home for a handful of months and services provided to a business that never even went fully active or live. Although I get that contract language is contract language, it is painfully obvious from the series of communications from Brian Worthen that this action was taken to satisfy his anger over the entire matter.
I've worked with telecoms and ISPs for 17 years now - this is the first time I've ever encountered any business large or small that "stuck it to" someone as much as Visionary Communications and Brian Worthen did. There was a lot of room to make the "right" decision here and instead this company decided to take an alternate path and not only burn bridges but literally profit off of their own poor performance.
From a technical standpoint - I have been a telecom and IT engineer for quite some time - there are MANY better choices out there for DSL, MetroEthernet, and any other service that Visionary provides. To their local niche market in rural Wyoming, as one of the other reviews stated, they are probably fine to provide some low-grade DSL services. If you need anything enterprise-class, or desire to work with an ethical company I'd look elsewhere.
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