Review by kirkfrey8 
Posted: 9.8 years ago
member for 9.8 years, 5 visits, last login: 5.9 years ago
 Farmington,Oakland,MI
 Contract price not specified.
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Install Co-ordination:
Tech Support:
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November 5th - got phone call from FlashCom rep saying I can get 416k/208k for $59.95/month, so I ordered - I didn't know about this web site yet.
Every 2 weeks after that - called to check status was told 'in process
January 7th - Called for my semi-weekly update. The FlashCom rep told me that they ran into a CO issue and that was what was delaying my order. I asked when they found that out and was told November 29th. That coupled with the other info that I found on DSLreports sent me over the edge. I called back and canceled my order. I called SpeakEasy that day and placed my order with them. Prices not a cheap but at least to some extent you get what you pay for. Within 2 minutes of hanging the phone up with the sales guy (who was very knowledgeable) I had an email from him with the following info: the service I ordered, my username/email address, the costs, a web site (EXCELLENT !!!) to check the order status, and a free dial up account to use until my link was in.
January 21st - Covad Tech arrives and does install, finds line problem, calls Ameritech and opens a trouble ticket.
January 26th - Ameritech problem fixed DSL up and running.
January 28th - Ameritech shows up to install the NorthPoint/FlashCom DSL line. Good thing I came home early he said he was getting ready to rip it out and put the new one in. Told him to forget it..
Not only did Flashcom not do what they said they would, they almost screwed up someone that could...
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