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Review by crginc 
UPDATED: 130 days ago
member for 6.6 years, 308 visits, last login: 130 days ago
 Thousand Oaks,Ventura,CA
 $169 per month (12 month contract)
 about 4 days
 "Reliable Connection, superior customer service"
 "None"
 "Cost effective Business Internet service"
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Install process:
Connection reliability:
Tech Support:
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It was late in the afternoon on December 24th and I was reading a customer review that mentioned he had a no cost install during the month. This was all I needed to give them a call and ask if they would do an N/C install for me as well. The local office was closed so I tried another number and to my surprise someone answered the phone. I explained I was interested in wireless business service for my home office. He took all the necessary information and within a few minutes emailed or faxed me the paperwork. Later I found out I was taking to customer support and not sales! Early the next week I got a call from the local sales office to arrange a site evaluation. Two days later the CPE was installed and has been operating 100% ever since.
One might ask what is the difference between my previous cable provider, business DSL and Nextweb. Previously I had a business account with Adelphia for $120/mo. Their upload speed do to system limitations was marginal for my application and when I did have a problem, it took days not hours to resolve it. I used to have a small office in town with 768/768 business DSL for about the same price as I am contracted with Nextweb. The difference is in the support and the fact that DSL/cable performance is still somewhat of a best effort as opposed to Nextweb’s guarantee of service (SLA). At the time of installation the speed is checked to ensure it is at or above the contracted rate.
Nextweb is not so large of a corporation that they take their customers for granted and when I have an operational or system question, customer service has always been very responsive. I would recommend anyone who needs Internet reliability to seriously consider calling Nextweb.
Home Network Specifications:
Internet connection Speed 768/768, 5 static IPs
Linksys 5 port switch to allow direct Internet connection for video conferencing / VOIP equipment
Symantec VPN 100 firewall, static intranet routing and backup POTS modem
Linksys 16 port switch to computers, network printers, and a linksys wireless access point for my laptop.
Its been a full three months since I switched to NextWeb. I have been up the full time with no known outages and excellent transmission quality (QOS). I use video over IP (video conferencing) with excellent results (near zero packet loss) both to the UK and Asia. Keep up the good work NextWeb!
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Covad Wireless
