Review by brianh 
Posted: 145 days ago
member for 145 days, 21 visits, last login: 72 days ago
 Kingfisher,Kingfisher,OK
 Business customer
 $80 per month
 Pioneer Telephone Cooperative
 "When you call them, a human picks up the phone, no matter what day or time it is."
 "They seem reluctant to do anything that might have them go out and talk with another company."
 "Only choice I have for broadband, and I feel I'm getting stuck with bad performance."
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Lately, as in within recent months, the connection quality of Pioneer DSL has taken a hit, and there seems to be no acknowledgment from Pioneer of any problems at all. I have spoken with them both as a home customer using a personal DSL from my home, and a business customer using a static IP from my place of work, and there is yet to be any resolution to this problem. The infuriating issue is that I have been told by not one, but two different techs that there is "nothing they can do" if the problem isn't within their own network.
It is very possible that the problem actually isn't within their own hardware, because their own speedtest set seems to show beautiful performance. However, trace routes show that packet loss begins to happen right at or shortly after leaving their boarder router. I have provided them with this information and many speedtests from various sources, but they seem to have no interest in trusting any test other than their own and refuse to take this seriously. This is a problem that is potentially effecting all of their customers and they are sitting on it because there is no urgency from fear of losing customers, because they are the only provider in the area.
If they are indeed having issues that are beyond their own network, they should at least make an attempt to speak with the individuals who seem to be the source of the problem and try to get this multi-month issue resolved instead of dropping it with a shoulder shrug every time I call them about it.
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Pioneer Telephone Cooperative Inc.
