Review by steve_hoey
(review was emailed from domain post.harvard.edu)
lodged 12 years ago
 Somerville,Middlesex,MA
 $50 per month- (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
(ratings match consensus)
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I signed up for Bell Atlantic's infospeed service
on January 24, 2000. My Westel modem arrived in
the mail yesterday, and the BA line technician
arrived today (Friday, Feb. 4) as scheduled to
connect my service.
Between 9:00 am and 3:00 pm, this technician
tried everything. He knew it would be trouble
from the outset -- even though my house has two
separate phone lines, they both travel from the
Central Office (CO) to my house on a *single*
copper pair. Apparently they use some kind of
multiplexer on both ends; there is an extra box
next to the Telephone Network Interface on the
side of my house that receives the pair and splits
it out to two separate phone lines. This meant
that he had to find a new copper pair to run
from the CO to my house, because you can't put
ADSL service onto a line that's multiplexed
like mine is.
The pair they had tagged for him was no good.
So, down he came in his bucket, and off he
drove to the Central Office (he tried calling
them, but -- perhaps in typical BA style --
the Central Office weren't answering their
phones!).
He went back and forth from my house to the CO
three times today, before giving up. At this
point, he explained to me, he had to refer the
problem to another department inside BA (in his
terminology, he wanted to "CF" my line to "MOC").
However, when he contacted "MOC" to request this
"CF," they said, "We can't do it. Deny him
service."
In a way, I'm probably lucky that it happened
this way. It wasn't until *after* I signed up
for Infospeed that I read all the horror stories
posted on DSLReports.com -- and now that I have,
I feel like I probably got off easy compared to
some of the rest of you.
Only down side is, for some reason my modem
failed yesterday, so as of right now my PC
is incommunicado.
Comments:
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