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Member review of RCN CABLE


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Reviews:
read 259 reviews (141 positive) (54 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$115 per month avg ($45 to $182)

Speed test results 3 year trend
Review by alanisrox69 See Profile
Posted: 1.1 years ago
member for 3.5 years, 863 visits, last login: a few hours ago


Bethlehem,Northampton,PA
$179 per month (12 month contract)
about 14 days
"Nice selection of channel choices. Fast 20mbps internet. NON voip Phone service."
"Channel choices are at cost. HD-DVR software is glitchy at times."
"Fast internet, "ok" price. Would be a lot better if the HD-DVR software wasn't so darn glitchy."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Verizon DSL in my area is only 1.5mbps and when I had it always had connection drops when it rained. With RCN I get nice 20mbps that is rarely down.

    My package includes Full Phone, Full Cable, and the Mach 20 internet for a total of $179. That includes 1 HD-DVR and 3 other non-dvr digital converters.

    I replaced the supplied WebStar cable modem with a D-Link DCM-202 modem, as the supplied modem cannot handle 20mbps too well. The upgraded DCM-202 model can

    Customer Service needs some work though. Many times when you call you can be on hold for 30 to 45mins before getting a hold of someone. Once you do get someone they sometimes are rude and tell you that "another department" has to take care of that and says they submitted a ticket. When you call back the next CSR will have no knowledge of a submitted ticket *rolls eyes*.

    Their Customer Retention reps are generally helpful though. They are allowed to offer up to $30 off monthly for 12 months or up to a one time $50 service credit.

    Followup comments:
    Forums » comments on review of RCN CABLE

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