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Member review of RCN CABLE


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Reviews:
read 254 reviews (138 positive) (52 negative)
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about
Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$115 per month avg ($40 to $182)

Speed test results 3 year trend
Review by jmounce See Profile
UPDATED: 50 days ago
member for 50 days, 3 visits, last login: 42 days ago


Chicago,Cook,IL
$175 per month
about 45 days
"Very fast when not at peak times. Has static IPs for residential. Doesn't block ports."
"Billing, Tech Support, and Customer Service are horrible. Service crawls at peak times. (.1 mbps)"
"If they just improved their service, they'd be fine."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Considered Comcast and DSL providers. RCN offered a static IP and fast internet. Cable was HD and VOIP was fine. Got 20mbps inet and cable/phone.

    Ordering process and install process was horrible. They messed up my regular phone line on purpose so I'd order more VOIP. Sent them to the BBB after install.

    Every time I call tech support about slow speeds, I get the run-around. Billing won't take responsibility even if it is their fault. Reps don't record your calls. Rolling a truck is useless because they don't come when the problems are occurring (at peak times).

    If you never have to talk to them (if you service stays nominal), they are fine. When you have to deal with them, you will have a bad day.

    Followup comments:
    view 1 comment
    hottboiinnc
    Kyle

    join:2003-10-15
    Toledo, OH
    ·buckeye cable
    ·Time Warner VOIP
    ·1and1

    Phone calls & Phone

    I doubt they messed with your landline on purpose. Going a little over board there. You didnt have to change to their Digital Phone you had the option to stay with your landline-assuming ATT is the carrier--they would have come out and fixed it.

    Also they only keep phone records for certain periods of time and only for certain things will they keep them longer. usually its to review for audits for the CSR and then the tape is deleted. Hell its probably not even a tape.

    If you don't like RCN CHANGE PROVIDERS!
    permalink · 2008-07-01 22:34:55 · Print · Reply to this
    Forums » comments on review of RCN CABLE

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