 Review by RomanTribune 
UPDATED: 258 days ago
member for 7.8 years, 420 visits, last login: 8 days ago
 undisclosed location
 $50 per month
 about 7 days
 "When everything works its okay"
 "Service is terrible. When service to one part of the package goes down, all three services crash-i.e. phone, cable, and Internet"
 "I would switch to Verizon FOIS if I could, but its not offered in my area YET!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Tuesday, February 3, 2008
I dropped RCN's cable today. The last straw was the two weeks I was without HD channels. I had to make an appointment for a tech to come over and fix the cable, but the earliest appointment was a week away.
Saturday, January 24, 2009
Over the last few weeks, telephone calls made and received, have been disconnected amidst conversations. Yesterday was the final straw. I contacted Verizon and made the switch. RCN's phone service is abysmal. I am now contemplating dropping cable from them all together. I still have the internet service which has been working okay over the last week.
After switching to Verizon phone service, an RCN customer service rep called me and "promised" me to fix whatever problems I had in a voicemail. Typical! I called her back the same day and obviously could not reach her. I left her a very long and tersed message explaining all the problems I have had with the lousy tech support from RCN that is farmed out of the United States to the Philippines. Then she called me back and left another message while I was out. And I called her again. AMAZINGLY, I STILL COULD NOT REACH HER! The lunch breaks must be very long at RCN. I left another message.
Then I decided to call customer support, amazingly, there was another person on the line. It only took 40 minutes to get to a human being instead of 1 hour. I spoke to him for at least 45 minutes explaining the problems I have had with their phone service, internet service, and cable service.
I continue to have problems receiving my cable channels since RCN changed its cable channel lineup and failed to notify me via email, phone, or mail. This screwed up all my cable and HD channels, not to mention the other services I have. Even after I fixed the channel lineup I continued to have problems with the HD channels. The customer service rep admitted that there are problems and apologized for the service interruptions and actually gave me a refund on the phone and cable bills. However, I had enough and decided to change my cable lineup and dropped the HD channels. I can't wait for FIOS! I am thinking of dropping cable all together.
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Sunday, January 11, 2009
My service package changed unknown to me. I didn't know I was going to lose several HD channels, that I had already paid for. But RCN said there was nothing I could do.
Amazing!
My internet speeds have declined to the point, I had to call a technician, and while explaining the situation to him, the phone disconnected. Another Amazing happening.
He never called back! That was great customer service.
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October, 2008
When I moved to Maryland from the Middle East, I was told by my manager about RCN's package deal of cable, phone, and Internet. So I thought I would give this a try. The service was good for 1 month and then it began to crash frequently. And when one service went down, all three services usually followed.
The customer service is horrible! When you call them you can wait for up to 1 and 1/2 hour to speak to someone. The worst thing about this is that you have to call each individual department- cable, phone, and Internet and you get put on hold for quite a while, usually 1 hour or more. There is no one telephone number that you call. This is pathetic and a big waste of money!
You can get through if you are off from work and home during the work week. They seem to be free then.
Their prices are outrageous.
A few months ago, I was charged over $400.00 dollars for a bill. This mistake came from a customer care representative who &*% my bill by forgetting to make the correct changes to my cable (discount), phone (discount), and Internet (discount). I had to call customer service twice because the first person, put me on hold for 40 minutes, and then hung up on me. I had to call a 2nd time and finally got through and spent 2 hours fixing my bill. It dropped more than $250.00. And after getting that done, RCN still would not give me a free day or week of cable, phone or Internet service. They really dropped the ball here.
Unfortunately, I can't get Verizon FIOS yet. But I am seriously considering Comcast Cable for everything.
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