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RCN CABLE page on DSLReports
Six Month Rating

bullet 363 reviews (189 good) (84 bad)
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Review by jlgalley See Profile

  • Location: Wakefield,Middlesex,MA
  • Cost: $97 per month
Good "Many years of reliable service"
Bad "Long hold times on ISP tech support line; billing system unreliable"
Overall "Can't find a reason to change"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I've used RCN's basic cable TV service and basic 25/2 internet service since 2006 at this location. There is very little to complain about.

Generally I can't say that I get the full speed that is advertised. I often get better than 5Mbps downloads, but just as often get less. It doesn't bother me unless it is less than 1.5Mbps or so, which happens occasionally.

I've twice had TV technicians come to visit. They were pleasant to deal with and efficiently located the problem (in both cases, it was inside my home). I have a TiVo of my own, not provided by RCN. The technicians are competent with a setup involving non-RCN PVR gear.

The customer service center is 100% American operated. It can take a while to get through to discuss billing questions or internet technical support. But the staff are friendly and knowledgeable.

There have been a few service disruptions over the years, but they are generally brief.

I have never tried RCN phone service.

member for 11.1 years, 26 visits, last login: 1.8 years ago
updated 1.8 years ago