Review by jhasbro
- Location: Chicago,Cook,IL
- Cost: $181 per month
Value for money:
(ratings match consensus)
I have had RCN for 10 plus years for cable and internet. During that time I have had almost no trouble with the service. Any problems were addressed quickly.
The recent price increase has pushed me over the edge though. The monthly price of $181.33 is for 25Mb internet and cable. The cable does not include any HD, DVR or HBO. Showtime was included at N/C as a "preview" but not sure for how long. Also included was a $20 charge for the "premiere" package which included Sundance, a few of the Discovery channels and some others.
Their rates for a new customer for the Signature+25Mb package for the first year is $84.99. This includes 25Mb internet, 212 channels including 62 HD and Tivo HD DRV. Second year rate is $94.99 and third year rate is $104.99.
So I called to see what could be done about my rate and service to be told the only thing they could do is drop the $20 package of channels. I understand introductory rates to attract new customers and I didn't expect that rate and package but I also didn't expect that they would do nothing.
I just don't understand why the huge difference in price and service for new and existing customers. I would have been ecstatic with the third year rate for the Signature+25Mb package at $104.99. It is almost like they wanted me drop them as a provider.
So I did. I dropped the cable service and returned the equipment but for now have kept the internet service, but I guess I will drop that once I decide what to do next.
Bottom line, I was happy with connectivity and service but found the price to be very high for what they were providing.
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lodged 1 year ago