Review by (hidden by request) - Location: Somerville,Middlesex,MA
- Cost: $115 per month
Good "good price for tv and phone"
Bad "Horrid customer service, the live reps dont know how to properly speak to customers, automated systems are not user friendly"
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(ratings below consensus)
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Maybe I am just spoiled by great customer service, but I switched to RCN for the cheaper rates and I regret it. Their online system, automated phone system, and even live representatives are not user friendly. The rep that signed me up spelled my name wrong, which gave me issues trying to start online billing and when I called about it the reps were very rude and not cust=
omer service oriented. I attempted to set up auto bill pay 2X and each time it failed and I ended up having to call to make my payments which cost a $4 convenience fee with the automated system or $6.95 if I spoke to a live rep. While the tv and phone services themselves worked just fine. I would rather pay a little bit more for conveniences such as: a user friendly online system, a user friendly automated phone system, and representatives that enjoy doing their jobs without an attitude.
(review was emailed from domain samuelsre.com)
lodged 147 days ago
Comments:
  rcncaresEmiliePremium,VIP
join:2012-01-04
Gainesville, VA | RCN Cares Wow. That sounds awful !! Please accept my apology for the frustration and poor service you experienced; it is not the kind of service we strive to deliver. I work for RCN and along with the technical guys, monitor this forum to help our customers. If your issues have not been resolved and you are a member of the forum, you can send a private message to ‘rcncares’, that’s me, and I will take a look at your account. It sounds like the convenience fee you were charged was our fault and if it has not been credited off of your account, I would be happy to do so.
Emilie | |
| | | Customer Service - Lehigh Valley I had originally signed up online (in error) for the basic service. I had called RCN three times, and got the complete run around, the second time, a supervisor actually hung up on me. I called so I could get the Signature package, which according to the webpage is $89.99 per month. After fighting with the customer service as to what I want, and the price which is on their website, I got 'that is an internet price'; however no where on the webpage does it say it is only an internet price.
I had Service Electric, and switched because they were higher in price, had I known that I would get such crappy customer service and a higher bill than my Service Electric, I would have stayed with them. I am still considering going back to Service Electric because I am so mad and upset about it.
Whatever happened to the customer is always right, or wanting to please the customer. Obviously with RCN, they don't know what this means!!! | |
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