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Review by timmay_lars See Profile

  • Location: West Roxbury, Suffolk, MA, USA
  • Cost: $127 per month (36 month contract)
  • Install: about 7 days
  • No Cap
Unlimited usage, great performance, good reliability, static IP service.
price goes up over contract, support is poor when service is down
good value for price, great reliable service - tech support room for improvement
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Recently upgraded our service to 110Mb/s downstream. Tested it at 66Mb/s downstream - closer to 110Mb/s distributed across multiple systems.

Huge performance improvement on video (VUDU) 1080p while gaming and downloading data. Prior we would often have annoying buffering when our tech savvy family of 4 used the various internet apps.

The service has been very reliable over the past few years. (estimate 99.9% uptime) But the one day a year it is down - tech support is awful. Tech Support will usually claim it must be an issue with the customer's end - and suggest many silly actions like replacing the modem. Typically waiting 24 hours is all that's needed - but the other 364 days out of the year service is perfect!

Overall I would say I'm very happy with RCN, primarily because it is Unlimited, High-bandwidth, and very reliable.


member for 20.4 years, 92 visits, last login: 1.9 years ago
updated 9.5 years ago