Review by echelonspy96 
member for 1.9 years, 0 visits, last login: 1.9 years ago
lodged 1.9 years ago
 48670
 Contract price not specified.  "Spies on Customers Internet Use"
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I have posted here time and time again, slow internet, no internet at all. I had broadstripe service for 8 years. Sucks is an understatement. But the worst came a few months back, it was November 2009. I called in and said, hey my internet is slow, and I did a diagnostic TRACEROUTE and found out my internet packets were going all the WAY to Washington, DC through Michigan and then chicago and then DC before pinging a server in SEATTLE. I live in SEATTLE. So I was like man this is VERY VERY WEIRD. So I got out some of MY IT TOOLS, and did some forensic testing, it seems that BROADSTRIPE setup a new route for my static modem taking me through michigan, chicago and dc on any request to any server anywhere in the world. As an IT expert I knew this was not just a SLOW internet connection, they purposely re-routed my connection this way. So I started asking myself WHY? Why would they do this, I pinged a few security IT experts I know in the industry and they said. BROADSTRIPE is re-routing you because of a request from the Government to put a Line monitor on your internet access. I Said WHAT THE F@#$@#...!!!! Are you serious, so I called Broadstripe, asked them why am I being routed this way. Spoke to a guy named Tony in Michigan Support. He said, I have idea, contacted his tier 1 support NOC Engineer, and they said we re-routed your area this way because of an upgrade in our network gear. I said ok, fix it. He said, no problem - I will get it handled. This was november of 2009, I called in weekly, slow internet still routing this way, answer was always were working on it! I got into April 2010 and I was at the end of my frustration with this. So I contacted a few buddies of mine in DoD - Dept. of Defense. They said, hey you are probably being monitored, call support and tell them - WHY ARE YOU MONITORING MY INTERNET AND REPORTING TO ECHELON AND CARNIVORE. So I did this, they never called me back again - period. So I called up and said, either fix it right now or cancel my account. Instead of fixing they said - WE CAN SEND SOMEONE TO YOUR HOME TO SEE WHATS WRONG. YEAH LIKE I AM LETTING ANY OF THEIR SUB-STANDARD CABLE GUYS INTO MY HOUSE. AND HONESTLY, HOW IS MY HOME THE PROBLEM SUDDENLY!! So I cancelled it, so right away I knew my buddies were right, that I was in fact having my internet illegally monitored by Broadstripe and that they were doing this to a lot of customers. So I cancelled and never looked back, I contacted a new provider and asked them, even they said, yup sounds like you were monitored. They told me to report it to the BBB and ConsumerAffairs, which I have done. SO beware Broadstripe users, you too may be under their ILLEGAL SURVEILLANCE, get Wireshark and check your internet edge and see what your traceroute for a call to a server resolves, does it go out of area when you try to attempt to ping a local server in your area. Does it go through Michigan, Chicago, Washington, DC before going back to the site your are pinging or tracerouting. YOU MAY BE UNDER SURVEILLANCE AS WELL!! Get TOR and VIDALIA - google them and stop allowing BROADSTRIPE TO INVADE YOUR PRIVACY or the GOVERNMENT! BUYER BEWARE!!! DON'T PAY YOUR HARD EARNED MONEY TO BE SPIED ON BY A COMPANY THAT CAN'T EVEN KEEP IT'S EMPLOYEES ON STAFF MORE THEN 2 Months. Wake up, there are alternatives, and if your community has one of those BROADSTRIPE LOCKED-IN ILLEGAL Contract deals like my community does, Complain to BBB, anything is better then broadstripe, hell a DIAL UP Connection is better. DO NOT WASTE YOUR MONEY ON A SHOTTY SERVICE WITH SHOTTY MANAGEMENT!!!
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