 Review by tekmunki 
UPDATED: 1.3 years ago
member for 7.9 years, 2742 visits, last login: a few hours ago
 Lake City,Columbia,FL
 Contract price not specified.
 "Much cheaper than AT&T, formerly Bellsouth."
 "Could be more thorough on trouble ticket resolution, reporting back to the customer."
 "Received advertised service at expected times, Data and VoIP services are very configurable and stable."
| |
We moved from an integrated PRI with Bellsouth/AT&T to a Nuvox PRI during a location move. They were about 60% the cost of AT&T. After 2 months of service, we haven't had a single outage- it's been rock solid.
I'm impressed with the added options and tracking information on each DID, as well as the Nuvox provided QoS integrated VoIP/Data router.
I had a few typical trouble tickets so far, 2 of the numbers ported over were typo'd and ported incorrectly, as well AT&T didn't remove us properly from their network so it took a day or so before the AT&T network could provision and reach us. I also put in a ticket to add 30 DIDs. All the tickets were resolved quickly and I got my DIDs in 3 days time, the only thing was, I never got any follow up calls to let me know they were ready so I had to call-in to confirm the ticket was completed.
I have already recommended them to several businesses locally , and will continue to do so- Nuvox has provided nothing less than what is an expected service level for a business critical solution.
If you're considering the move, I say DO IT.
Followup comments: | Forums » comments on review of NuVox Communications |
|
NuVox Communications
