Review by digimon0 
member for 11 years, 15 visits, last login: 10.5 years ago
lodged 12 years ago
 Springfield,Hampden,MA
 $49 per month
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I have tried to get rid of my 56K modem for a long time, so I tried any DSL
company that was available.
First RedConnect: I dont want to write all night long about how incompetent Red
people are. I had to take 4 days off just to have either Red or BA to come
to my house. They showed up only two out of 4 times. After painful 9am-5pm
waiting periods, nothing would happen. I call up Red, and they dont know
where their tech people are, or they just write a trouble ticket to the big
brother(BA-Bell Atlantic). And lemme tell u what happens next: Nothing. Oooh
and one little secret: when Bell Atlantic tech came to my house on the wrong
day( he was supposed to come Tue but came on Wed), he left a message on my
answering machine, saying that I cannot have DSL service on my line. When I
told this to Red, they wanted me to record the voice msg and then email it
to them-which I did. By the way, RedConnect do not offer voice over IP so i
had to get another line in my house. (that is also why they charge so$$ooo
much).
Then comes along AceCape. they promised to have everyting up and
running in 10 days. They did. They didnt charge my CC after I had my DSL
service. And when I call them up or email them, they solve problems. Once
the DSL service went down, they took care of it within 2 hours. Whether they
solved the problem or BA took care of it, I dont care. I know that if I have
been with BA or Red, they would have found a way to screw things up. ( and i
dont have to get a second line since the DSL service runs on the existing
line.)
My only concern is that the modem I have purchased from AceCape is not a
well known brand (Next Level Communications). (or at least I havent heard of
it - the only other DSL modem I know is from 3Com). That is why I cannot
really know if the modem is decent or not. Nevertheless, the manufacturer
has a good web site and everytime I test the speed from web pages such as
dslreports.com, I get close to 640K results.-which is my max speed)
I have no problems with the modem, and the DSL service is so great that I
give them 5 stars...
Thank you.
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