Review by (hidden by request)
Posted: 36 days ago
(review was emailed from domain gmail.com)
 Erie,Boulder,CO
 $44 per month
 "few issues for 4 years and when one cropped up recently fixed in a systematic manner"
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I've been a client of mesanetworks since Feb-2004 - I never bothered with
their email side of things nor used the web-hosting, just the broadband
access.
Until recently, apart from an occasional, say once/year outage on a weekend
night I had no problems. When I started having difficulties this last month
- of slow speeds, and DNS resolution failures, they had a pretty clear cut
way of isolating the problem in the first instance - they looked at the
radio strength and session at their end and since it looked fine, then asked
me to connect their input directly into a desktop thus removing the router
from the path. This isolated the problem at my end and I did the necessary
things, on my own, to fix the issues with my wirelesslan. All conversations
with ther support was via email and they were promptly answered.
This solved the problem for 3 weeks.
Things got more difficult the last week -the problems returned on Friday
evening - I reached support very quickly and after a 2 minute restoratrion
of service after cycling the power to the radio, they determined that the
signal was cutting in and out - a service call was arranged for Mon. - the
engineer arrived, installed a "Stinger" - things were fine for 24 hours then
I had difficulties again - "timeout in reaching ANY website".
Reaching support was harder this time, a wait of 25 minutes but for this
more difficult problem - radio signal was fine, DNS resolution worked, pings
of of 32 byte lengths for mesa addresses worked, but not others, and larger
lengths of pings failed the engineer stayed with the problem, kept thinking
about the issue, switched me to another server which has solved the issue
from me - so far of coure.
All in all, pretty good service.
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Mesa Networks
