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Review by DarkBlade337 
UPDATED: 1.2 years ago
member for 8.8 years, 51 visits, last login: 1.2 years ago
 Isanti,Isanti,MN
 $42 per month
 about 2 days
 "Low cost , good customer service, great install process."
 "Low speed for cable."
 "Nice friendly people, but the 1-2 mb speed is kind of a deal breaker"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
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Warpdrive Online is the Internet division of US Cable. I picked up Warpdrive just shortly after my nightmare with DirecWay. 2 days after the call, the installer was in my house and had me up and running in about 30 minutes.
Now I know there are other cable companies that are delivering speeds faster than Warpdrive, but Comcast and Road Runner are not here. But for the now 4Mb/s, I only pay $40 a month and I DON'T have cable tv. When I had comcast before I moved, Comcast would charge $65 for a cable modem with out Cable TV and $50 if you had Cable TV.
I have had a small problem with some email not getting through on their server. I contacted them and they never really got around to fixing it. Not a big deal because I have 3 web-based email services as well as my work mail. But it is annoying to not get all my mail. They tried to tell me that it was my junk mail filter when it wasn't. I knew this because I checked the web mail service through warpdrive and the messages I sent to my self were not getting through from another email.
a few problems stop this service from being stellar but it is the best and fastest and most affordable option in a small rural community.
»www.warpdriveonline.com
Update: It has been just over a year since my DirecWay now HughsNet Fiasco. After the DirecWay installer removed the dish from my roof, I called US Cable (the company the provides Warpdrive Online) and scheduled an installer to come out. He came 2 days after the dish came down worked for about 25 minutes and I was up and running with my cable modem.
The modem does go out once every 6 months or so, but that is less frequent that it was when I had comcast in a big city.
The largest problem I still have is that not all of my mail gets delivered to me through the email server. I have called them and they have made little progress in correcting the issue. They keep telling me it is my junk mail program even though I can check my inbox via the web and it still doesn't show up. This is a headache but email is not a huge problem as I have a hotmail, Gmail, work email, and other ways of getting email.
Other than this email problem, no big issues.
One more thing. I kept my dish tv service and did not go with cable for tv as well. I expected to be charged an addition $15 a month for having the cable modem without cable tv. US Cable DID NOT charge me extra. The installer said it was $40 a month whether I had cable TV or not. I don't know what current policies are on most cable companies, but I believe that this is a departure from standard billing practices.
Quick update. Email issues have been resolved and now works great!
This company rescued me from direcway about 4 years ago. They are easy to work with and they have fair price, however they do have periodic outages and have made relatively few service upgrades in this period of time. My biggest complaint is that after 4 years I still do not get speeds above 2mb/s, Comcast is offering service at 7mb/s I would like to see US Cable (Warpdrive Online) get to 5 mb/s.
Added Aug. 14, 2008: Well I had an awful experience this past week-end with the service going out at their end repeatedly. I called and got busy signal after busy signal and when I finally did get through, I got an automated message saying they were too busy to take my call. After running several speed tests and seeing that the speeds were less than 1 Mb down, we decided to go and give Qwest DSL a try. I am getting the 7 Mb down and ~ 1 mb up service. Hopefully this will be better. The line should be installed by this afternoon. The DSL service price is only $5 more than what I was spending for the cable line.
Looking through all the other US Cable reviews, looks like good marks for every state where they do business except MN.
Followup comments:  charter_tech
Premium
join:2005-03-13
Mankato, MN
 ·Mediacom
| Speeds. Might want to check with US Cable. When i was in Becker, MN which was only 6 months ago, I had 8/1. I have a buddy in Cambridge that gets 10/1...says he just noticed the speeds a few days ago. Could be wrong, but most of there Minnesota cities should be upgraded. | |
| | DarkBlade337
join:2001-01-11
Isanti, MN | Re: Speeds. Just tested several Locations, Chicago being the fastest, I am still at 1.9 mb/s. | |
| jarthur31
join:2006-04-14
Carlsbad, NM
| Had a similar prob. I was setting up a buddy's E-mail account and it didn't appear he was getting his E-mail. He paid for the service in person and gave them a username and password at the local office but the girl screwed up. Instead of the letter O in his username she put a 0 (zero). I was sending messages to an account that didn't exist!!! No wonder it didn't look like he wasn't getting his mail.
They wouldn't change that primary account so we created a new one with the correct characters in it. | |
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