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 Review by squatpuke 
UPDATED: 1.8 years ago
member for 5.6 years, 360 visits, last login: 15 days ago
 Flagstaff,Coconino,AZ
 Contract price not specified. (6 month contract)
 about 1 days
 Qwest
 "Great Customer Support - Simple Setup"
 "none yet..."
 "Good Choice for Flagstaff DSL..."
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I had no problems getting up and running with Deru as my ISP. Deru needed to coordinate some things with QWest (who originally setup my "No ISP" option with their QWest.net) and after that delay...I was up and running with Deru within the hour.
Pre-Sales email was typically answered within the hour....as were any post-sale questions....
I'm PPPoA with speeds matching QWest package of 1.5/1mb line...6mo contract=17.50/mo.
If I have a complaint it's that my ping times are a little high, however, I'm not sure it's Deru's problem...you see, I live 150 miles away from them and I also think that QWest's interleaving might also be an issue....Pings are consistant, albeit in the 100-200 range...my first ping to their server is 50+ms...
They have a forum on their site to post questions and rants too....
They offer 20 mailboxes, 100meg FTP Storage, as well as USENET....
For those QWest'ers trying to get away from MSN...it's worth the few extra bucks.
****** UPDATE 6/05 ******
I've been using DERU now for over 6 months and have recently renewed. All I can say is that these GUYS are GREAT...email (off hours) support is usually within minutes (yes...minutes) and calling them has never been a problem either. My service has always been tremendous...even though I'm 150 miles away....HIGHLY RECOMMEND.
FTP and USENET have been superb as well.
****** UPDATE 2/08 *******
I've had to leave DERU as my DSL is stuck at low-speed where I live, so I've switched to cable...I still highly recommend DERU as an ISP though.
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Deru Internet
