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Review by Leicafl 
UPDATED: 48 days ago
member for 3.9 years, 1483 visits, last login: a few hours ago
 Miami,Miami-Dade,FL
 $49 per month (12 month contract)
 about 3 days
 BellSouth
 "I'M GONE!"
 "Awful Service!!!"
 "Will never look back!!!!!"
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Install Co-ordination:
Connection reliability:
Tech Support:
Services:
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8/23/08: I needed help in re-establishing service after all my DSL went dead - ZERO!!! Forgot how to get on-line through Dial-up - needed guidance on how to do so - ZERO!!! Refused to coach me through the Dial-up procedure so that I could retrieve email communication...even though a tutorial is provided for through PDF at the LBDSL website (but not accessible to me). Only got holier-than-thou high-brow toned geek-speak excuses about how it was impossible to help me get back on-line. It was suggested to me that I buy a new modem from Lightning Bolt, although my existing modem wasn't yet proved to be faulty (albeit in service for about 3 years). I requested a brief trouble-shoot review of my computer connection/configuration settings, but was told that that would be impossible also. Admittedly, I was extremely pissed off after a totally sh-t day, and became even more-so at having to deal with this unhelpful recalcitrant snob. It was all-too-obvious that B---t was intent on exercising absolutely ZERO initiative into providing any problem resolution - ever-so-slick in his resolve to avoid cooperation. Somewhere in the discourse of my frustratingly futile plea to be helped, I was told that "that's the way the world works". In the past, I received mostly good service, albeit insensitively/unduly techno-geeky and out of my lay-brain's reach. Too often I had to bite my tongue while frustratingly trying to lead the Lightning Bolt god out of the Land of Techno-Denial and back onto the river of Help Thy Client. Always hesitated before calling with a problem because all-too-often it felt like squeezing blood from a turnip (frustration & aggravation...life's too short and I'm damned busy!). Mostly good service until something goes wrong (and it will eventually for others IMO). I really tried to tolerate the problems when they occurred and the poor customer handling, but no more...I'm finally out, and it feels good! "That's the way the world works!" CAVEAT EMPTOR!!!!!
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Lightning Bolt DSL
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