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Review by unknownone 
UPDATED: 2.1 years ago
member for 2.3 years, 1022 visits, last login: a few hours ago
 Elmhurst,Queens,NY
 $129 per month (12 month contract)
 about 21 days
 Verizon
 "ASDL2+ 15/1"
 "Impersonal Customer service"
 "If you want ADSL2+ for a good price LBDSL is for you."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I order the ADSL on the 10th of August (faxed sign contract) I tried calling customer service but I couldn't a good phone connection to them. Some weirdness on their phones. I could only make out every 3rd word he were saying.
The next day on the 11th, I got an email asking me to resend the fax signed contract. I did call back to see what was happening if they received the faxes or not. I get a reply " if you sent it we should have received it and it will be processed " I got an answer but it seem a bit cold but ok.
On the 13th I got an email from Lightning Bolt with a web link to Covad to check the status of my install.
Verizon was schedule for the 21th between 8am to 5pm, The guy got to my house around 2:30pm and was friendly got it done in about 45mins.
Covard was schedule for the 30th , between 8am to 12pm. I waited until 12:15pm to phone lightning bolt to find out what was happening. The person pick up and said he would check and call me back. about 10mins later the Covard guy calls to tell me on the way. The lightning guy call to ask if Covard guy called yet. Which was nice.
Covard guy came and installed the line and router for me. he was nice and friendly. I did noticed the router he gave me didn't come with any instructions or cd. which is weird. Luckily, I'm familiar with how dsl and routers work without a manual or instructions.
The connections is nice and fast upload/download so far.I got the ADSL2+ with the 5 extra ips package. 15/1
My overall thoughts about Lightning Bolt DSL, I'm happy I have the new line, but if you want to feel reassure about an isp you have never heard of outside of DSLreports calling and speaking to the customer service doesn't help.
August, 31, 2007
I was try to log into their news server and couldn't. So sent an email to the tech support via the website. I got an answer very fast.Email was sent at 1:08am and I got a responds within 15mins . wow. BTW, if you are a new user of their isp, you need to wait 24 hours before using their news server.
Followup comments:  
sonicbuddha
@sonic.net | Actual speed of ADSL2+ I'm curious about what the actual speed you are getting. I've read the service agreement and they don't guarantee anything at all, which is tough for a year contract. | |
| | unknownone
join:2007-07-21
Elmhurst, NY
 ·RoadRunner Cable
| Re: Actual speed of ADSL2+ I'm getting 12.78mbs/863kbs right now. I haven't got a chance to tweak it or anythings but it seem to be working well.
Regarding the one year commitment it not too bad, most the other dsl isps want you to give at least a year commitment too.
Plus there is that 21 day thing , I forget what the exact details was but basically you have 21 days after the service is install to try it out and see if it meet your standard. You should call lightning bolt to find out the details to be sure. | |
| | | sonicbuddha
join:2007-09-03
Oakland, CA | Re: Actual speed of ADSL2+ Thats pretty sweet. Are those numbers taking the TCP overhead into account or are they the raw download/upload speeds? Because if its the former, then you're getting pretty much all you were posted to get, which is, well, sweet. | |
| | | | unknownone
join:2007-07-21
Elmhurst, NY | Re: Actual speed of ADSL2+ It's the speedtest.com speed test from ny to ny. | |
| unknownone
join:2007-07-21
Elmhurst, NY
·RoadRunner Cable
| Sept 18, 2007 conection down Well it's been slightly less than 2 months being with Lightning bolt. Today, around 3-4pm I lost my connection; The support web site said "We are currently experiencing a service interruption due to equipment failure at the NYCQNYNW central office in ELMHURST, NY" That was in normal type and in big green bold letters "All Other Systems are reporting 100% Health" Usually you just see the big bold green letters saying 100% good and say cool but the regular type says this is down, so does the big green bold thing mean much? It seems a bit misleading.
It's now 7:40pm, I'm hoping to LBDSL fixes whatever is wrong soon or else I'll need to switch over to my backup isp which is a pain. I'll update the forum when my lightning bolt connection comes back up. | |
| | 
LBDSL
Lightning Bolt
VIP
join:2002-01-07
Auburn Hills, MI
| Re: Sept 18, 2007 conection down When you look at our network health page (»lbtech.com/support/dsl/networkhealth.html) you will see any current issues listed first. If there are no current issues you will see "All Systems are reporting 100% Health" If there are current network issues listed, then below them you will see "All Other Systems are reporting 100% Health" meaning all systems other then what is listed above are working correctly.
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Lightning Bolt Technologies | |
| | | unknownone
join:2007-07-21
Elmhurst, NY | Re: Sept 18, 2007 conection down It's 10:07pm right now. My LBDSL connection is up and running. I'm happy, no need for me to move around Network cables to backup isp. Thanks for the fix, LBDSL. | |
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Lightning Bolt DSL
