 Review by mistakenID 
member for 11.2 years, 2796 visits, last login: 1 days ago
updated 2.8 years ago
 Salt Lake City,Salt Lake,UT
 $52 per month "reliable with consistant speeds" "price" "great for me, would be very hard to go back to dialup"
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I can't comment on the days from order to success. A rep came by one day and talked to my wife, had her sign papers. She stated that she just wanted information for me because she knew I was interested in changing from dsl to cable. The rep told her ATT would contact us.
About a month later at 8am an installer shows up. I got the information I wanted at that time and told him to go ahead with the install. An hour later another installer shows up to install telephone service. I said HUH! Well long as your here tell me about the service. Go ahead and install that also.
The installers were great. Put in a new drop to the house and had internet up and running in short order. The phones are another story, while they work fine...billing was/is hilarious. I couldn't get a bill for months because I was told I have an account but it wasn't active, this is while I'm talking to ATT on their own service.
I was never down except for during the changeover from @home, service was a little sketchy for a few weeks but has been very good since. I'd rather have my old d/l speeds back but ATT is 3 times faster at the 1500 cap than my dsl and 15 bucks less per month. Uploads are half...i.e with dsl I had 256.
I run a lan through a linksys router, 4 systems ranging from a 200 pentium pro with linux to 866 pent3, Win98 SE and XP, have no problems.
I was supplied with a Toshiba modem which I used for a couple of months and then bought a Linksys. The changeover was painless and easy. Billing was corrected when I walked the modem in for return.
I've never used tech support so no comment on that either.
All in all I'm satisfied but if vpn is going to be an issue later I will have to go back to dsl. My wife needs it for work.
Update
The last 4-5 months have not been the reliable fast connection I had for the first year. Pings to the gateway are all over the place and have been up to 450ms, nothing like the 10ms I had for a year.
No problems staying connected, at least thats been reliable.
I'm not happy with the $7 a month increase for modem owners and it looks as if there may be another $10 increase with the att/comcast merger for NOT having basic cable. A $17 increase in 6 months is rediculous. I spend to buy a modem so they increase the bill. Then because I dont want/need cable I get penilized another $10.
I'ts criminal to jump from $35 a month to $54.95 and top it off with talk of data caps, no vpn and crap news.
If isp's implement this I will vote my opinion with my wallet and put the money towards longer vacations  I lived without internet for a long time and I can do it again with no trouble.
Here we are a few years later...I've had to call tech support once. Call was answered quickly and questions answered. There have been a few outages that don't last long, usually early in the morning.
Speeds and connection are consistant, reliable and pings are generally under 100ms. I don't use the Comcast dns servers on my system but on the wife's system it seems like they work pretty well.
I did drop the telephone service and put $20 month toward a higher tier on our cell phones over 2 years ago. That was a good decision on our part. We never use all the minutes, no more soliciter calls and since all family members are with Verizon also, all our calls to each other are free. The only thing I miss is the ability to use my fax quickly.
Bottom line is Comcast has done a very good job for the past couple of years. The newest upgrade while not implimented yet will finally get me back to the upload and download speeds I used to have, although at $15 more a month. I am interested in the Comcast VoIP offering but I will not pay the premium price they are asking.
March 2006
Still with Comcast. Service continues to be reliable. I have had very few issues, no calls to support the past year. Speeds have increased again and are stable. I do get the slower tier because I still don't have cable tv. I will most likely move to Utopia when it is available but only because of the price. I have been fortunate to have a very good Comcast connection.
October 2007
Comcast HSI is still reliable and stable. Currently I have the 8/768 speeds due to signing up for a TV package 15 months ago. Reliability is the same, speeds are not as fast as advertised.
The initial TV/HSI package was around $82 for a year. It's now $126. The promo price is about what I feel the package is worth. I will likely be dropping the TV part and going back to Dish. I've had many more glitches with Comcast TV in a year than I had in 10 years with Dish. Changing will of course drop my internet speed but that is fine. For my needs, the slower speed is not a problem.
If Comcast will drop the TV price, I will stick with them but over $70 for the TV package with NO premium channels is just too much. The only good thing is it's easy to hookup another tv in a different room and no extra fee for the basic channels.
I think the Salt Lake market and employees are doing a great job. Seems to have less problems than many areas. I've had very good experience's with every Comcast employee in Salt Lake that I have talked to.
March 2009
I still have the same setup except I dropped from the 8 meg internet to the 6 meg. I never did get close to 8 megs but then I don't need it either, 6 meg is fine for what I do. Internet is still very reliable. I don't remember that last time there was a problem. TV on the other hand is pretty crappy sometimes. At times watching a show is pauses, lines of pixels, short blackout then picture comes back. Annoying! SNR and power level has been slowly creeping up since the original install. Nothing serious, well within limits but is changing. Connections and box are under long eves and never hit by rain, snow, just some afternoon summertime sunshine as it's on the north side, center of the house.
Eutopia has not gotten to my address yet and likely won't before I move. Was supposed to be here last year. I decided to just stick it out as we are planning on moving when the house sells. I still think it's too much money for the service, especially the tv part. I don't mind the $45 for internet but my total bill is over $120 with nothing but some Encore channels in with the tv package. I don't know what "tier" my tv package is. Something Comcast gave me when I first signed up but it sure isn't worth it.
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