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 Review by sammysnake 
UPDATED: 61 days ago
member for 7.8 years, 2547 visits, last login: a few hours ago
 Salt Lake City,Salt Lake,UT
 $45 per month
 about 3 days
 "Was a quick install"
 "none that I have found yet"
 "I recommend it to everyone"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Once it was established that Cable Internet was available in my area, it took several online checks and then a call to the local cable office to verify that it was actually available it took 3 days from initial call to install. I started with att@home and in just under one year with them I had zero problems. Then came the switch over to attbi and that was the only outage I have ever had and I was back online within 3 days. Since the change over I have not been down at all except when we had a severe storm which knocked out the power for 15 hours. I started with their sharkfin modem and then with the change to attbi I bought my own SB4100 modem and it has been smooth sailing... much like it was with the sharkfin modem. I never did any speed tests while on @home so I can not rate speeds between the two but overall I have been very pleased and believe I will continue to enjoy the great service.
Update 8/4/03: Well the smooth sailing part has ended. In June my modem wouldn't sync and all calls to Comcast were of no help. I ended up with 2 weeks down time and a large dislike of Comcast. When all was done and over with what had happened is that they had a contract company do an audit on my neighborhood and that idiot disconnected me. It took Comcast 2 weeks to figure this out. I have a complaint pending with the franchise office but figure nothing will ever come of this. 
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