Review by damox
Good "Connection is fast and reliable."
- Location: Olympia,Thurston,WA
- Cost: $43 per month (month by month)
- Install: about 90 days
Bad "250 Gigabyte cap"
Overall "No competition in this area of the country."
|Pre Sales information:|
Value for money:
Updated 01-08-2012 I just want to say that overall, I think Comcast is doing a good job in this area. They have been nice about certain things. My Internet situation certainly could be far worse.
UPDATED: 12/01/2011 The connection has been good lately, but several months ago we went through an entire month of constant disconnections. I thought is was our router so we replaced it, but the problem continued. I was getting ready to purchase a new modem, when the problem completely disappeared. Obviously, it was a Comcast issue, because after replacing our router we did nothing and suddenly everything got better. We were on the verge of moving to Comcast business, since my son works from home, and since his work involves the Internet. We may still move to Comcast business, mainly because it is hard to live with this insufferable cap, but I'm waiting just a bit longer. Although our connection speed is a great deal better than when I first signed up with Comcast. I really don't view Comcast in the same light as I once did, and I am not as pleased with Comcast as I was, but what other choice do I have in this area, except to move to Comcast business. This part of the country has no real competition, when it comes to the Internet, so Comcast basically has you where they want you (you know by the . . . ., and they can do whatever they please).
UPDATED: 2/19/2009 In my last review I mentioned that the inconsistent "speeds" that I was experiencing when Comcast first increased the bandwidth in my area. That has completely disappeared. My download speed is very consistent, and my downloads are almost always around 1.5 megabytes per second, whether I do one or twenty. Apparently Comcast has adjusted whatever it was that needed adjusting, and I actually have good download speeds all the time! I do not know if it was their Traffic Management System over reacting or some other flaw in their system, but I am so glad that it's been fixed.
UPDATED: 12/31/2008 Usually I only update once a year, but since things have changed considerably in the past month I wanted to acknowledge the changes. In the past ten days or so, our bandwidth has doubled from 6000/786 to 12000/2000. I have noticed a difference in my downloads, though it is not consistent. I download a lot of large files, and sometimes I'll see speeds of 1.5 megabytes per second, while a few minutes later downloading a different file, my speed will drop to anywhere between 150 to 400 kilobytes per second. I'm assuming that is Comcast's new traffic management plan. In any case the new bandwidth is better than none at all. I also appreciate the fact that the price hasn't gone up. We are considering getting the High Speed Package that would give us speeds up to 30000 megabits down, but that will cost an additional $23 a month. I guess I'll have to wait and see if I still have my job at the end of May. Comcast has upgrade their mail center, making it possible to check both voice and e-mail on the site. It seems like they are making an effort to provide more services.
We haven't done too badly in terms of the bandwidth limit. We've been about 20 - 30 gigs below the limit every month so far, including this one. I understand that next month Comcast will make a bandwidth meter available on their site. That way I can check my numbers to make sure that they agree with Comcast's.
I'm going to say that overall, I am more pleased with Comcast than I was previously.
UPDATED: 11/16/2008 We've been with Comcast for about 5 years now since they took over the old ATTBI. In the past several months I have grown somewhat dissatisfied with Comcast. We really haven't had many connection issues, only one in the past 8 months that I can think of. Comcast is in the process of instituting the new bandwidth limit and though we are usually below the threshold, I have to keep a constant watch so we don't go over. I hear of the great bandwidth or speed that people elsewhere in the country are experiencing, but since we're out here in the Pacific Northwest, we're not going to see a significant "speed" increases anytime soon. As it was with the previous upgrades, we will be one of the last areas to see Comcast's higher bandwidth simply because there really isn't much in the way of competition out here. Apparently Qwest is rolling out higher bandwidth, but not in this area. In any case, we'll on getting what we can until something better comes along. Things could certainly be worse.
UPDATED: 3/22/2008 The Comcast experience is just about the same. Nothing has really changed in the past year. I yearn for greater bandwidth, as my son uses quite a bit with his activities. Some times those download numbers dip pretty low. I may look into jumping up to 8 megabit down for $10 more, but from what some others have said, they didn't notice a difference between the 6 megabit and the 8 megabit packages. I sure wish Verizon had service in this area and offered Fios. Unfortunately, Qwest is the only other real game in town. No technical problems in the past year, except for a couple of brief outages.
UPDATED: 3/25/2007 My experience with Comcast overall, continue to go fairly well. Connection speeds continue to increase as does reliability. That's the good thing. Tech Support, however, is another thing! The other day I had my first outage since I can remember. It lasted two hours. When I tried to call Comcast, I could never get through to a real person. I was cut off twice getting the message that my call couldn't be completed and that I should visit "Comcast.com" for more information. To my knowledge there is no useful connection information at Comcast.com. As I suspected, it was an area problem that affected not only my internet connection but my cable tv as well. That Comcast does not direct users calls to a recording explaining that there is an outage in such cases, or post that information on their web site, is just plain irresponsible! They really have never been good at tech support. That is why having a reliable connection is so important. Hopefully I'll never have to use tech support again. Overall, I'd give them a solid C.
UPDATE 3/5/2006 Things continue to improve with Comcast. Bandwidth continues to increase, outages have been few and far between, and the price has remained stable though I still consider it to be expensive. I've had no dealings with Tech Support in the past six months. At this point I am very satisfied. Fast and reliable with no complaints . . . that's how I'd describe my broadband experience.
UPDATED 07-17-2005 Comcast has continued to upgrade the network. I have been pleased with how consistent my connection has been. Currently we are supposed to have 4000/384, but I've started hitting the mid 5000s on my bandwidth tests. Also, I've had two occasions to speak to Tech Support, one very recently when I replaced my Comcast owned cable modem that I've rented for 32 months. Tech Support was not only helpful, but really pleasant as well. Further, the inability to run "Trace route" has been cleared up. I don't know what Comcast did, but issue resolved. I'd given up on that. At this point I have no complaints, except for the price . . . IT'S TOO HIGH! I understand that the when the new bandwidth thresholds become available, if I want the next higher package (i.e. 6/384, it will cost me $10 more than I'm currently paying because I only have "Limited Cable" (the $15.00 a month bare bones package). If I want to continue at the price I'm currently paying for Internet Service, I'd either have to stick with the lower bandwidth, or get Basic Cable ($42.00 a month). I don't need anything more than Limited, because I really don't want to watch that much TV! Admittedly, I'm not very happy about that, but I guess there isn't much I can do but to switch service providers . . . I.e. go with Qwest DSL.
UPDATED 12-22-2004 Weve been with Comcast (formerly Attbi) for 2 years now. Since my last review, I would say that my connection has improved. Speed, connectivity, and reliability have been excellent since the bandwidth upgrade. Even with 3 of us browsing the internet at the same time, browsing is normally snappy. I have only one complaint. After Comcast took over, in October of 2003, I lost the ability to do Trace Routes which is very annoying. That problem still hasn't been resolved. I did try to resolve the problem through e-mails, but was told I'd have to call. I really don't have time, and hate talking to Tech Support since many of them seem to have little knowledge beyond the script they are using to troubleshoot. Unfortunately those troubleshooting scripts are sometimes lacking as they only cover the basics. Though obviously I would like a better price, the rates are competitive and not unreasonable for the United States.
Update: 03-27-2004 New speed upgrades are in place. Connection has been very good and reliable! I am seeing download bandwidth between 3000 - 3400! One problem that I've been experiencing ever since the Blaster episode last fall is that I have become "Unpingable"! Unless the problem is with my Cable Modem, the problem is not on my end. I have hooked directly into the cable modem (bypassing my Hardware Firewall), I don't run a personal firewall, and TDS-3 was off. I was still unpingable. I also tried several different computers, all without personal firewalls, still unpingable. Comcast can ping my IP from inside of Comcast, but not from the outside. The other problem, which I believe is related, is that Trace Route does not work for me. Only the first 2 and last 1 hop show; everything else times out! I had contacted Comcast on-line and through e-mail, but was told that I would have to call their dreaded Tech Support. Eventually I will do that, but since it will probably take several phone calls, and several good blocks of time, I've been reluctant to do so thus far.
Overall, Comcast continues to be a good value and weve had few things to complain about. Still the problem of being unpingable and being unable to run Trace Routes really bothers me because it is keeping me from line monitoring, and an important diagnostic tool.
Update: 12-19-2003. We have been with Comcast for 13 months now. Though our connection is still good, the reliability has diminished somewhat and my opinion of Comcast has diminished as well. In the past couple of months, we have experienced at least 4 periods of a few hours to 3 days when our router was unable to obtain an IP address from the DHCP server. To their credit, this last time they fixed it the same day. On one of those occasions, I called and found that the problem was affecting my area. In addition to that, for some time now, we have been unpingable from outside the Comcast network, and trace routes do not work. I was unable to convince Comcast the problem of being unpingable is on their end. Even when our firewall is removed from the equation, and our main computer is directly connected to the internet (we dont run a software firewall), we are still unpingable! I cannot get Comcast to do anything about that. Further, I am disturbed that Comcast refuses to define download limits. My experience with Comcast support has been less than stellar. Overall, this is still a better value than the dsl being offered in this area, but I wish there was true competition.
With the transition to Comcast behind us, I am now able to make a fair evaluation of my internet service. I must say that Ive been very pleased with the bandwidth, the speed of internet browsing, and both the reliability and consistency of the connection provided by Comcast. On the negative side, I e-mailed Comcast twice asking for help with something, and both times, they failed to respond. My three previous ISPs, all DSL providers, were very responsive to e-mails. For us, the transition from ATTBI to Comcast went smoothly. I did it manually rather than using the Comcast software. Not much to it, really. I would say that since ATTBI began transitioning to Comcast, Ive experienced a more reliable connection. Maybe thats just a coincidence, not sure. I am pleased with the boost from 1500 to 1800 kbps down. Overall, Id say Comcast is doing pretty well for me.
UPDATE: We've been with Attbi for approximately 110 days now. In that time, we have experienced only a couple of problems. We had two periods of about 4 days each, during which we experienced major connection problems. Both times, it turned out to be a problem with ATT in the Lacey area. The download cap was apparently bumped up to 1800. Our speeds have been very good. Overall, I've been happy with Attbi, now Comcast. My son is a gamer, and he seems pleased with ATT's overall network performance as well. Cable continues to prove to be a better value than dsl. This will be my last review under the Attbi banner. My next review will be an evaluation of the new Comcast network.
2002 I finally broke down and ordered Attbi broadband in early August. Got the first 6 months for $19.95 deal. Ten days after my initial order a tech came to do the install and discovered that the cable from the box to my house had been cut and I didn't have a connection. We haven't had cable TV since 1996, so we never knew. In any case it then took about two months to get a new cable run. Finally on November 8th, a Technician (contractor) was back out here and performed an excellent install. The tech was out here almost 2 hours but when he left I had a clear connection to ATT, and was up and running within 30 minutes without a hitch.
During those two months of waiting to have a cable run, I called ATT on three occasions to find out about the holdup. All three times I was told that the call would be expedited, and that I would receive a call back within 24 hours. I never received one call. Also, all three times I had asked to have my contact number changed to my cell so that when the cable was laid they could reach me directly. However, when all was said and done, they called my home phone and it was a week before I got the message. In defense of ATT for the length of time that it took to get a connection, I was told at one point that the holdup was the process of securing a permit to dig (have no idea if that's true). One thing that made this long wait easier is that I still had a dsl connection until 1 week after Install. If I hadn't had dsl it would have been a significant drawback.
When the new cable was finally laid, I called ATT to reschedule the Install. At first it seemed as though I would not get the 6 months at $19.95. However after a lengthy discussion with the service rep, I was informed that they would honor my 90-day-old order.
So far, this is way better than my dsl connection. On the positive side of that 90 day wait, is the fact that I have all new cabling from the box to my modem, as the Technician who performed the install ended up running a new cable into the house for no extra charge because he could not find the "splitter" and could not obtain an acceptable signal to the modem using the existing cable.
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