Review by w8ufo 
UPDATED: 21 days ago
member for 9 years, 1437 visits, last login: 2 days ago
 Evanston,Cook,IL
 $52 per month
 about 5 days
 "Fast"
 "Cost"
 "OK for the Money"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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11/04/2009: Love the connectivity and speed increases, but the value for the money has dropped. While they offer "security tools" they don't run on anything but XP/Vista 32-Bit. no Mac support and no 64-Bit Windows support. My wife likes their web portal.
Upgraded to Triple Play bundle had to convince the technician that he really did need to bring the HDMI equipped box I asked for during the upgrade call. His take was that thee wasn't a difference between component video and HDMI. The reason I'd asked for it was cable management, plus I had a new TV and wanted the highest quality picture I could get. He had concerns about the signal strength at the end of the run but didn't do anything w/the tap on the pole to increase it. Because of this the picture/sound sometimes stalls and there are audio quality issues.
11/15/2007: No changes. Speed is great. Haven't had a reason to use technical support.
Sometime between the reviews: When Comcast is operating properly it rocks, but lately the road has been bumpy in the Chicago area. They've had numerous DNS outages, Router saturation, routing problems, various other service related outages, and maintenance done at prime time.
The fact that they would do maintenance during prime usage times without notice, have had these numerous issues, and customer service is bumpy at best is still holding them to a 3.5 of 5 (previous rating was 3.5 of 5).
8/11/2006: Connection reliability dropped to 4 (previous rating was 5) and tech support fell to 3 (previous rating was 4). Maintenance or outages still occur at inconvenient times (usually prime time), and customer support wasn't as helpful when I had an issue with the data side this time around. They said that since my cable TV was still functioning they'd have to do a truck roll because it was a problem with "my cabling." Turns out that the data side came up in less than an hour.
8/15/2005: Customer service rocked when I purchased a SurfBoard 5100 cable modem and requested that they add it to my account. They did everything quickly and stayed on the phone until I completed a couple of speed tests. The recent upgrade to 6MB down is great, and they've added numerous "features" that make them rock over SBC/Yahoo DSL in my area. Connection reliability rose to 5 (previous rating was 4) and tech support rose to 4 (previous rating was 3).
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Comcast Formerly ATT Broadband
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