 Review by nakedland 
UPDATED: 333 days ago
member for 7.5 years, 1875 visits, last login: 20 days ago
 Arlington,Snohomish,WA
 $45 per month
 "None. Comcast is the worse"
 "Customer support. It sucks. Avoid Comcast"
 "Cable/DSL is the only way to go"
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I've been with cable since day one it was offered where I live. Then, it was TCI, later became @home and then ATTBI. (Now going to Comcast) In the beginning, it was a nightmire. Trying to get, and stay, connected was horrible. It was common to be down on a daily basis. Best part about TCI was it was local and you had local offices to visit when you needed help. @home took over and the connection problems lessened but the customer service sucked. ATTBI took over from there and the connection problems all but went away. I think we've only been down a couple times in the last year. Speeds have always been near the top of the range. And when we've had outages, they are quick to give credits when a customer asks. But, with the good comes the bad. Their customer service is the worse. They tend to talk down to their customers. Instead of truly listening and helping they tend to find words in what your saying and then read from a script. Your best bet for getting true help with someone who is listening is to get to Tier 2. Not many people know this. Thankfully, after becoming a cable pro, I've learned how to get to Tier 2 without ever dealing with Tier 1 folks except to get them to transfer me "upstairs". Since I've learned this route, II've never had a problem with their customer service. Comcast takes over soon. I sure hope they are good.
Update: Comcast service has been steady but their customer service sucks. They will read from scripts 99% of the time if you need to call for help. For folks that are new, like my mother, their rep's are no help and confusing.
If they improved their customer service, they'd be seen as a top notch comany.
One wish I've always had though is that we could get more cable competition in our area.
Update: If there was anything else available to us in our neighborhood, I'd drop Comcast. They are gone as soon as something else comes in to our neighborhood.
12/26/2008:
Comcast is gone for good. Even dumped the TV portion. Their service is horrible and reliability is even worse in our area. And watch your bill, last month they added almost a $100 extra to our bill, when confronted they said there wasn't an overcharge, when I pushed it further they looked at it more closely and realized they did overcharge.
Comcast is a joke and should never be considered over Verizon.
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Comcast Formerly ATT Broadband
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