 Review by nlocklin 
UPDATED: 62 days ago
member for 8.7 years, 2619 visits, last login: 35 days ago
 Pittsburgh,Allegheny,PA
 $45 per month
 about 5 days
 "Fast, easy to get set up"
 "Dealing with a big ISP, getting kind of pricey"
 "Go somewhere else"
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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I ordered the 3 MB down/256k up package on a Monday from www.comcastoffers.com, got a free cable modem, a $50 gift card to Barnes and Noble, and $19.95 for 6 months (after which it is $40/month). The modem and self-install kit arrived by UPS on Friday, and I was up and running after a few hours of dealing with wiring issues (I live in an apartment building with ancient wiring and the old A/B cables... the trick was to hook the splitter up to the A cable and not the output from the box that joined the A&B cable).
So far I've been pretty happy with Comcast... we'll see how it goes!
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Update Feb. 1, 2005:
My connection speed dropped to dial-up levels tonight. When I called Comcast technical support for assistance, the Comcast rep. got extremely upset. Apparently they have been doing "speed upgrades" in my area, and he told me he was "sick of all you f-ing idiots calling in to complain that our service wasn't working." He told me I could either wait "a couple days or a couple weeks" for the problem to be fixed, or he could send a technician out to my house who would probably not be able to do anything and that I would probably be charged for that call.
My apologies for being an "f-ing idiot" and expecting my service to work. I've never heard of a company's service rep's being so rude. I just don't understand it. Hopefully the service will be back up to normal in a few days, and I won't have to call again - talk about an unpleasant experience!
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Update Mar. 7, 2005:
A Comcast rep. called me at home and said that they had identified a problem affecting the speeds of customers in my area after the upgrade and that it had been resolved. My speeds are back to being what they should be (I'm getting about 3.5 Mbps, which is about right for my setup).
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Comcast Formerly ATT Broadband
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