 Review by Sebehk 
UPDATED: 39 days ago
member for 7.7 years, 3947 visits, last login: a few hours ago
 Chula Vista,San Diego,CA
 $50 per month
 about 10 days
 "Easy setup, friendly customer support, FAST Internet!"
 "10 days for complete setup due to technician error and unsupported cable modem"
 "Cox HSI is great."
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(ratings above consensus)
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I got tired of paying over $50 for Earthlink DSL. So, I switched over to Cox HSI for the great lower price of $39.99, and 'Net speeds of twice as fast than Earthlink DSL. It took 3 days for install because I was waiting for Cox to call me up after signing up for HSI at BestBuy and buying a Linksys Cable Modem for $99 (free after rebates). But, I called Cox, and the friendly customer service had me surfing within 5 minutes! And that's it! I now recommend Cox HSI for your broadband.
It has been awhile since I've done an update for Cox HSI (San Diego), mainly because I've been in Japan for the last 8 months (I'm in the Navy). During the summer, I have read that Cox upgraded their speeds to 4 Mbps. After doing a speed test, I was amazed to see that almost a year ago, my Cox HSI was twice a slow as it is NOW. My love for Cox HSI gets better and better. I still highly recommend Cox HSI for broadband.
So far so good for Cox HSI. Their 4 Mbps up, and 512 kbps is outstanding.
Cox HSI has been very flaky...occasionally I would have to reset the modem, but most of the time I had to directly connect the modem to the cable coming out of the wall. That always "slapped" the modem to sync with Cox. But, it has been about a month since I had to do that. So far so good.
So far so good, as of October 29, 2005. I love how they just bump up the up/down speeds last year. Only a matter of time when they get it up to 5 megabits.
So far so good, as of May 18, 2006. No big issues with them. But, their Usenet/newsgroup access could be improved. Only a max of 50 KB/sec @ 4 connections is allowed. And sometimes binaries are incomplete or missing (sometimes the PAR files will be of no use).
My family and I moved to Japan as of TWO months ago. So, we don't have Cox. We have Americable Japan (Yokosuka). I cannot change my ISP here on BBR, so I'll just say that Americable Japan is fairly good, but not as good as Cox. We are getting 6 Mbits through Americable, but not always the (near) full speeds we should be seeing, sporadic speeds at different times. When my wife and I are on it simultaneously, we will see a speed-drop, especially when my wife is using torrents the speeds will drop way below the 1 Mbit.
Still in Japan. Americable Japan still sporadic, but most of the time it is steady at 4 Mbits.
I got transferred back to San Diego from Japan in August 2009. I ordered Cox HSI and Cox HD Cable service, but no phone because I already use Vonage as my primary phone. I opted for the self-install of Cox HSI so that I can buy my own cable modem. I purchased a Linksys CM100 cable modem from Best Buy. Four days later, and after receiving the self-install kit from UPS, I connected my Linksys cable modem to the wall and could NOT connect to the internet, nor view cable TV. Called Cox customer support and told me that they already sent a technician to activate my apartment's cable input. I still couldn't get it to work. So I had to wait another 2 days for another technician to check my cable. When the 2nd tech got there, he informed me that the 1st tech did put his name on the outside cable box as a completed install, but forgot to actually connect my service! Once done with cable TV, I was able to access Cox HSI self-install web site, but couldn't finish my registration. After exhausting my resources, I called Cox customer support. When I described my problem to customer support, he said that it could be the cable modem. I told him it was brand-new and properly connected to my laptop (via ethernet). He asked me what brand and model of cable modem I bought, and when I did tell him he told me that the Linksys CM100 is not listed in their database and not "officially" supported. Luckily, he told me to give him the serial number and MAC address of the cable modem and I was able to connect to the internet immediately.
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