 Review by Ender3rd 
UPDATED: 218 days ago
member for 7.2 years, 1614 visits, last login: a few hours ago
 East Granby,Hartford,CT
 $109 per month
 "Reliable, delivers the 20000/2000 to my area, excellent gameplay and low pings,"
 "Poor communication between Cox Contractors and Cox Technical Support can slow repairs."
 "The MaxNet Bundle is saving me 30 bucks a month after dropping ATT phone service"
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(ratings match consensus)
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I recently upgraded to the MaxNet Cox bundle and now subscribe to the 3 digital services offered. The end result is about a 30 dollar savings by dropping ATT and getting the bundled price. After six months the bundle price sort of expires and my savings will be around 10 bucks, but that will still buy a few days worth of coffee...
The phone installation went in fine and the transition with my phone number was seamless. The voice quality is better than our experience with the ATT lines which exhibited hum and clicks and other annoyances that apparently could not be corrected. Contrary to what the sales rep said, it appears that the phone dies right along with the internet and TV when there is a problem. That is no surprise to me, in fact I was surprised when the sales rep insisted that would not happen. Ah well, I simply report the outages with my cell phone...
The digital TV service with HDTV works fine most of the time, however there are issues with signal levels at the tap out here in the sticks and so pixelation can randomly show up on all the channels that reside above 800 mhz. During the summer of 2007 Cox re-wired my residence and installed new 1 ghz splitters as well as a dual port 11 dB SA preamp to boost the signals at the tap, but the issue appears to be on the street somewhere and it is not easy to get Cox to roll the trucks unless there is a complete outage.
The MaxNet bundle moved me to the top internet tier of 20/2 and I frequently see those numbers here. I also have excellent pings when gaming online. Signal levels appear to be slowly deteriorating over time though, and currently sit around -5 dBmV downstream, 42 dBmV upstream, and SNR 31.dB. These numbers usually get considerably worse in hot weather due to cable losses so I am anticipating another round of house calls when spring/summer arrives.
My interactions with Cox have always ended up in a satisfactory manner when I have contacted them to report an issue with service. My experience with the Cox contractors that are usually sent out first by Tier One reps has been mixed. When a real Cox technician shows up they are always able to get things squared away very quickly. I would rate my total Cox experience as satisfactory.
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