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Member review of Cox HSI


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Reviews:
read 1352 reviews (786 positive) (260 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$65 per month avg ($29 to $195)

Speed test results 3 year trend
Review by Chekawa See Profile
UPDATED: 54 days ago
member for 8.8 years, 3719 visits, last login: a few hours ago


Portsmouth,Newport,RI
$39 per month
"Office help excellent in assisting you"
"Tech support level 1 customer relations needs improvement"
"Only Act in town other than DSL"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)


    I canceled cox because of a very stupid person who represented cox in a fashion that was not nice. So I did the best things that I could to get back at them. I was sick and tired of being the nice guy. I dumped them.

    Thank you COX for hiring and training you're representative in proper customer relations. I NOW have better everything and I'm spending a w h o l e l o t l e s s !
    PS: we aren't done yet their still is a matter of the junk attached to my house that you're service techs screwed-up. How many more boxes are you going to put up to terminate a cable wire????

    Followup comments:
    view ALL 4 comments

    Chekawa
    Ema
    Premium
    join:2001-02-02
    Nectar Land
    ·Cox HSI

    A very long time customer canceled

    I have canceled cox INTERNET, phone and cable. I now use Direct TV and enjoy more HDTV stations than cox offers and more on the way, I changed my phone back to Verison and now spend less than cox offered. My Internet (DSL) is super and the levels of support from Direct TV and Version are 100% better than cox ever was.
    I canceled cox because of a very stupid person who represented cox in a fashion that was not nice. So I did the best things that I could to get back at them. I was sick and tired of being the nice guy. I dumped them.

    Thank you COX for hiring and training you're representative in proper customer relations. I NOW have better everything and I'm spending a w h o l e l o t l e s s !
    PS: we aren't done yet their still is a matter of the junk attached to my house that you're service techs screwed-up. How many more boxes are you going to put up to terminate a cable wire????
    --
    Better to live on your knees rather than die on your feet
    permalink · 2007-09-02 01:28:33 · Print · Reply to this
    Forums » comments on review of Cox HSI

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