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Member review of Cox HSI


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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$66 per month avg ($29 to $195)

Speed test results 3 year trend
Review by landry98 See Profile
UPDATED: 256 days ago
member for 8.2 years, 651 visits, last login: a few hours ago


Baton Rouge,East Baton Rouge,LA
$49 per month
about 7 days
"Decent speed when it's working correctly"
"Dealing with COX when there's problems"
"waiting for UVerse- 3 months out"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    customer since 2004. had subscribed prior but dropped when @home went by the wayside with resulting latency issues. currently experiencing frequent disconnects, slow page loads, refresh failures- had contacted tech support who acknowledged there was problem on their end. they continue (?) in their efforts to repair (I haven't heard from them in two weeks- problem continues). I will probably wait till end of month for resolution.

    April 2008. Review update (keep getting IM's fm system to update)- switched to DSL shortly after original review. switched back after experiencing sync problems (bad copper, line distance, taps, whatever). Cox has since resolved earlier problems and right now is only decent broadband available for our neighborhood, 2 miles south of LSU. AT&T has since added remote DSLAM but only offer 1.5 due to central office equipment limitations. AT&T is pushing statewide franchise with legislation out of committee @ state capitol. today they publicized UVerse for this area in 12 to 18 months. Will probably switch once it's been up and running a while.

    March 2009. Service has deteriorated since hurricane Gustav system outage (Sept 2008). Cox lost most of their overhead lines in our area due to tree limb damage (most subdivisions have underground utilities, feeds are overhead). Service was restored in about ten days. However, service since has been hit or miss with poor latency and speeds. Still waiting for Uverse. ATT expects to begin signing customers this summer. Will be switching ASAP rather than waiting a while as was my earlier plan.

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    Followup comments:
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    CoxTech1
    VIP
    join:2002-04-25
    Chesapeake, VA

    Re: Service Issues

    I apologize for the problems you've been having with your Internet connection. I see your modem logging errors that your neighbor's connections are not which leads me to believe that you're either having a problem with your modem or the signal to your home. Either of these could probably be resolved by us sending a technician out to the home. Feel free to PM me if you are interested in this.
    permalink · 2009-03-12 09:54:15 · Reply to this
    cxz001

    join:2009-03-19
    Fayetteville, AR
    ·Cox HSI

    Re: Service Issues

    001e46842046 is the HFC MAC.

    I just switched to Premiere today and the maximum speed I get is this:

    »www.speedtest.net/result/433156516.png

    Yea. It's been like this for months, ever since the Winter storm.
    permalink · 2009-03-19 21:05:35 · Reply to this

    landry98

    join:2001-08-31
    Red Stick
    ·Cox HSI

    modem logging errors

    I had switched modems last fall to a Motorola SB5101 after I had posted these issues. Problems continued with testing at ground block. Contacting local office for repairs ends up with referral to engineering who in my case do not communicate with the outside world. Thank you for your response
    permalink · 2009-03-12 11:31:28 · Reply to this

    CoxTech1
    VIP
    join:2002-04-25
    Chesapeake, VA

    Re: modem logging errors

    Could you PM me the new modem's MAC address? I think I have outdated information for you if that's the case.
    permalink · 2009-03-12 11:37:47 · Reply to this

    DataRiker
    Premium
    join:2002-05-19
    Metairie, LA
    clubs:
    said by landry98 See Profile :

    with referral to engineering who in my case do not communicate with the outside world.
    LOL, "do not communicate with the outside world"

    That's awesome, only a cox user could understand!
    permalink · 2009-03-13 01:04:35 · Reply to this
    Forums » comments on review of Cox HSI

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