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Cox HSI page on DSLReports
Six Month Rating

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Review by Gooiool See Profile

  • Location: Fort Smith,Sebastian,AR
  • Cost: $54 per month
  • Install: about 400 days
Good "After getting new modem its great...."
Bad "They always blame everything on your comp/router"
Overall "They need to do alot more in the way tech service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

As most people have said in this post Cox always blames other things.I spent the 1st 3mo.'s trying to get a 20-80% ping lose fixed.

To have Cox Tell me it was my comp/router/splitter, problem. And finally I ask the guy to give me another modem and that fixed the problem. I.E.(Motorola sb5120).And it was a new modem also from cox.

I think if the company would start looking at the service and not blame all the parts on the users end they might save a few customers.

If not say bye to to cox and hello dsl !!!

Last thing if you want Cox to come out and fix your problem faster. Call them up and say I'm going to disconnect service .
And (( BAM )) they will send someone out the next day ! Not the 3 day wait for other customers !

And also here is the latest speed test 01/27/2007

Another test as of 02/02/2007 As you can see speed goes up and down :~(

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member for 7.9 years, 2407 visits, last login: 164 days ago
updated 2.3 years ago

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