dslreports logo



how-to block ads

Cox HSI page on DSLReports
Six Month Rating

bullet 1575 reviews (874 good) (317 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by TheNerdGirl See Profile

  • Location: Topeka,Shawnee,KS
  • Cost: $42 per month (12 month contract)
  • Install: about 10 days
Good "Download powerboost"
Bad "No upload powerboost, surfing is slow, and problems with DNS"
Overall "Better than no HSI, but I wish there was an alternative"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Since the last review in May, my service has gradually been getting slower and slower since those godawful Powerboost commercials. When I called TS recently, because I couldn't take the slow speeds of 200-500Kbps anymore, the tier 1 rep wanted to send out a field tech. Hahahaha! Yeah right. I told him I had a tech out sometime in August, and he couldn't find anything wrong on my end. Then, he wanted to send me to tier 2. I thought, "What good would that do?" Slow speeds would start in the early afternoon and last until 11 at night. On the weekend, service is slow all weekend long when there's nothing to watch on TV. Pings to the Default Gateway are high during these times, and I don't have anything bandwidth hogging running, so it points to overloaded problems. Too many people
in Topeka with computers and laptops, but not enough bandwidth to go around. I used the archive page on this site, enter in 666xx and checked around town, other people aren't getting what the speeds they are getting from Cox, either. So it's not just me. Unless you want to get online at wee hours, or the middle of the night, you will get Powerboost. But at peak time or weekends? Forget it.

0000Speed test0000

Last Result:
Download Speed: 2905 kbps (363.1 KB/sec transfer rate)
Upload Speed: 561 kbps (70.1 KB/sec transfer rate)

I know 2905 isn't bad, but that's kind of slow. Also, along with the speed problems and high latency, pages just take forever to change over. You have to keep clicking and clicking, low and behold, the page will finally load up. I changed DNS servers and that did nothing. I understand this is a 8/512 cable connection, I do, but 3Mb/s? What? I do NOT mind it's a up to 8Mb/s connection, but unless give me 5 or 6Mb/s during this time and weekends. Oh, yea, I contact support via email and phone back in July, it did nothing after going back and forth with their reps via email. Don't fret, speeds would get even more ridiculously slower than that when 7 or 8 rolls around, and there's hardly anything worth watching on TV. At peak time, no matter if it's weekends or weekdays, speeds would slow down to 1.5-2Mb/s and, really, it is under 1Mb/sec as the evening goes on and on. Ugh. AT&T can't find my address in their databases so I am stuck with Cox HSI for now. I would love to get anything way
faster than Cox HSI.

My PC is a Dell Dimension 5150 2.8GHz Pentium 4, 512MB DDR2(about to up the RAM to 2GB soon), 80GB sata hard drive, Windows Media Center 2005, etc. It's not my PC when I scanned for nasties, defragged, and other computer maintenance regularly. I think my PC isn't the cause of the problem. It's the service.

August 2008

I'm getting powerboost download and everything is capped at 10Mb/s down and 768Kb/s up. Cox HSI cost $45 per month. I'm not getting powerboost UL. I contact
a tier 2 rep on here and he's going to get local involved.

October 2008

Cox fixed powerboost UL. I am now getting DL and UL powerboost of 30-34Mb/sec down and 2-4Mb/sec up off peak, 18-30Mb/sec down and 1Mb/sec to 4Mb/sec peak time. I was reading my local newspaper online about Cox raising PPV fees and
changing lineups. This user, whatup, said this (probably went to the city council meetings):

"COMCAST is coming to Topeka and then we will have a choice."

You have to scroll down but it's on
»cjonline.com/stories/102908/bre_···es.shtml. I know darn well Cox and Comcast aren't going to compete against each other, it's most likely my town's cable services are sold to Comcast. AT&T is going to bring their U-Verse
services in March or April of 2009. I do NOT know when Comcast is here. Most likely winter 2008 or early 2009 because Comcast doesn't have to do upgrades. Cox already did upgrades. I am sure my town landed a great deal with Comcast. Topeka always seem to change cable companies every ten years. Cox has been the longest that they seem to hold on to one cable company, going on ten years in three months. You should be thankful you have Cox. I'm going to be stuck with Comcast. Don't you guys feel sorry for me?

March 2010:

I have been a Cox HSI user for the last ten years. I got a brand new HP quad core computer running Vista Home Premium 64 bit in January 2010, and the next month, February, Cox upgraded all their speed tiers. I have Preferred and it's
now capped at 12Mb/s down and 1.5Mb/s up with powerboost of 15Mb/s download,
1.5Mb/s upload. I get 30-34Mhb/s down and 5-7Mb/s up at daytime hours, wee hours, and sometimes during peak time when there are free bandwidth on Cox's network. On other nights, when everyone is online in my neighborhood using P2P
or whatever, I usually get 2-8Mb/s with 5-8Mb/s upload. During peak time, there's sites that would load slow, network congestion, bufffering issues, slow
download speeds downloading an application, etc. I am now using a CM100 cable
modem, and WRT54GS2 Linksys router.

March 2012:
My download speed is slow. I complained on the Cox HSI forum here. A Cox user told me I need to get a Docsis 3 modem. A Network Engineer offered to send me one via UPS and wanted my CM100 modem. I PMed him my MAC address on here and no response.

member for 7.9 years, 251 visits, last login: 43 days ago
updated 2.7 years ago




Cox Email Service Down Nationwide

Just chatted with a cox representative online and apparently their email service has been down since this morning and this is a nationwide issue.

Thank you for choosing Cox Communications. A representative will be with you shortly.

You are now chatting with 'Edwin'.

Edwin: Welcome to Cox Live Chat Support. My name is Edwin. I am happy to assist you.

Edwin: I understand that you are having problems with your Email account. Am I correct?

Edwin, what is the ETS for fixing the email problem you guys are having?

Edwin: I will be happy to assist you with this.

Edwin: Our technicians are working as quickly as possible to resolve the issue. There currently is no estimated time of repair.

how come this isn't posted in your current outages page? The last outage posted there is from back in 2011

Edwin: I apologize for the inconvenience this is causing you.

Edwin: In order to get the accurate information about the the Outages on the site, you will need to contact our local office.

can you tell me how long has the email service been down? and, also can you tell me whether this issue is nationwide?

Edwin: It is a nationwide issue.

How long has this issue been identified as happening? (time of occurrence)

Edwin: The issue started this morning. For an accurate information, contact the local office.

Edwin: Is there anything else I can help you with?

Edwin: Thank you for choosing Cox Communications.


Re: Cox Email Service Down Nationwide

My email wasn't working this afternoon, it's now just working. I don't use Cox chat anymore because the techs on there aren't much help. They just blame everything on my end when it's on Cox's end.


Wichita, KS

Re: Cox Email Service Down Nationwide

I don't use Cox email at all. I uses microsoft windows live mail and that's it, it works a much better than nothing.