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Member review of Cox HSI


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Reviews:
read 1243 reviews (735 positive) (235 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$63 per month avg ($29 to $172)

Speed test results 3 year trend
Review by sbinh See Profile
Posted: 337 days ago
member for 3.3 years, 719 visits, last login: a few hours ago


Fairfax,Fairfax,VA
Contract price not specified.
"On-Line Tech Support on DSLReports - Very good support on-phone"
"On-Phone Tech Support - Don't have a clue what they are talking about"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    All phone support personnel should be trained to be at least half level of On-Line Tech support on DSLReport. Customers would get LESS frustration when call (phone) for help.

    Followup comments:
    view 1 comment

    Ikyuao
    debian linux power

    join:2007-02-26
    Wichita, KS

    Tech support

    I doubt that tech support are been trained would make customers happy... But speeds aren't guaranteed at this time.
    permalink · 2007-11-11 13:57:50 · Reply to this
    Forums » comments on review of Cox HSI






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