| Review by johnpd |
member for 9.5 years, 2923 visits, last login: a few hours ago
updated 81 days ago
- Green Valley,Pima,AZ
- $65 per month
- "Very Reliable; Good price for the speed."
- "DNS server issues"
- "Good value for what you get"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have the "Preferred" service for $44.95/mo. Moved into a new home a little over a year ago. Got the bundled cable/Internet/phone services. I had no problem with the order and install process. I provided my own modem (Motorola SB5120). I had an initial problem for several months where the Internet would drop out on me and the only way to get it back was to power cycle the modem. I found out that the version of firmware in my modem was sensitive to noise and that a newer firmware corrected that. I called Cox Support and requested an update. The support agent said that Cox does not do that. Well several hours later, a firmware update came down from Cox to my modem. Except for that experience, I have had pretty good experiences with support. I have had some dropped speed issues a few times. That seems to be more common up in the Phoenix area. I suspect Cox was doing some work in the area.
I have had very few issues with Cox now. I was upgraded to the "Premier" package (however it cost me an extra $10). Premier now costs me $59.95. Several months ago, Cox apparently upgraded our area. I noticed an increase in my SNR. I used to have signal numbers around 34-35. I now get numbers consistently around 37-38 with Download Power levels in the low single digits and Upstream Power levels in the low 40's. Those are the best signal numbers I have ever had. I receive download speed numbers many times in the low 30mbs at Speedtest.net. The one issue I (and a number of others) did run into was trouble with Cox's DNS servers. I would frequently get "page not found" errors even when I was within the same domain. I switched to OpenDNS and have had no problems since then.
Several months ago I started having problems with my 4yr old SB5120 modem. I was about to replace it with another of the same model when I received a letter from Cox indicating they were about to upgrade the area to DOCSIS 3. I decided to purchased a SB6120 modem instead of a SB5120. After installing the new modem, I got an immediate improvement in speed. After a couple of firmware upgrades that Cox sent down and a router firmware upgrade I made to my D-Link router, my signals and speed are outstanding. Consistently getting 100mbps or over down and over 6mbps up on the Cox Arizona speedtest site. I am a happy camper. The "Premier" package is now $64.99.
I still have Cox's Premier Internet service for $65. Several months back they gave us a "speed increase" from 20 to 22 mbps. However, they apparently cut back on the Powerboost which now lasts for just a few seconds. I was getting insane speed test results (130mbps +) prior to this upgrade but afterwards now get around the specified speed rate for the Premier service. Still very reliable.
No real changes to my review. Same service (Premier), same hardware (SB6120). Have had no serious issues. Getting speed tests of 30+ Download and 6+ uploads.
No problems to speak of. Our area was upgraded this month. With premier service I now have speeds of around 5o mbps up and about 13 mbps down. Can't complain.