 Review by dfrandin 
Posted: 1.4 years ago
member for 7.4 years, 416 visits, last login: 2 days ago
 Las Vegas,Clark,NV
 $41 per month
 "Stays up *most* of tthe time.."
 "When down, tier 1 support is clueless.."
 "Cheaper/higher speed than any DSL I can get at this location"
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(ratings match consensus)
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Came home the other night, had some pressing business to take care of online, found my connection was down, cycled the modem several times, modem would not acquire. So I went to dinner. This happens somewhat often and usually comes back in a short while. While waiting for dinner, turned tv on.. 100% snow! About 2 hrs later, went back to see if outage had passed, no luck... So I bit the bullet and called support.. Was forced to go thru the mindless automated troubleshooting, and after it was unable to ping my modem, was handed off to a script-reader. I asked them when the outage in my area was estimated to be corrected.. He told me he showed no outage, and wanted me to go thru the "disconnect modem from router, connect direct to computer"... I reminded him of the tv AND HSI outage... The drone kept insisting there was no outage... Having had this same exact scenario happen about every 3-4 months, I decided to call it a night, and sure enough, the next morning, all was working again... A coworker at my dayjob worked as a Cox support tech for a while, and told me the tier 1 support people have two screens that show outages, one right in front of them, showing global outages, and another, where they have to get up and go look at, that shows localized outages... Apparently this is a case of either lack of knowledge or lazyness. Cox HSI is pretty good, as long as you don't need to call support, and from reading some of the horror stories about some other Cable HSI providers service/support, I thank my lucky stars I have Cox in my location...
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