Review by SlashG42 
UPDATED: 22 days ago
member for 7.7 years, 469 visits, last login: a few hours ago
 Metairie,Jefferson,LA
 $60 per month
 about 4 days
 "Fastest available in the area. Competitive prices."
 "Phone techs are sometimes technically ignorant."
 "Better than AT&T, which is the only competition in town."
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Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Running Premier, I see speedboost downloads up to 3MB/s for the first maybe 30 seconds, then down to 1.8-2MB/s. That's MBytes, not Mbits. Uploads are 400-480K for 15-30 seconds, then down to 250-300K.
I'm content with it, but could always be faster. Currently it's the best deal, and highest speed in the New Orleans area far as I know.
Order and install was good overall. The tech who was sent to the house was very competent and polite.
Arris Touchstone telephony cable modem with backup battery was supplied with service. It works. No bells and whistles. Just works.
The phone techs sometimes still have a hard time understanding when I call with a connection problem. If I mention that I have a telephony modem, they transfer me to the phone support department that only handles problems specifically with the phone side of the service, not the connection itself. That gets frustrating.
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