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Review by lilstone87 See Profile

  • Location: Chesapeake, Chesapeake City, VA, USA
  • Cost: $90 per month
Good when things work properly
Lately things haven't been working correctly
Internet has been unstable past few months
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Been a long time customer of cox, have had services with them for 15+ years now. Have always had internet with them. Last year I moved to a new place, and since I have lived here. My internet has been more bad, then good. As I continue to deal with a ongoing noise issue within the node I connect to, and has been a issue for a few month's now. So with that said, I have grown very frustrated with this problem, and very unhappy as a cox internet customer. I have personally had 3-4 techs to my home within the past few month's, to check things within the home for a possible cause to the issue. Not once, has a tech found a issue within the home.

Me being a nice customer, and being as helpful as possible. I had the techs replace connectors, and such. Just to see if any of it might help, which it didn't. As most of the stuff was already rather new, and didn't have any noticeable reasons to be replaced. After doing all this stuff, the last tech that was at my home. Checked things at the tap, and confirmed to me. That the issue was seen at the tap itself, before ever reaching my home. So a maintenance ticket was created. So I ended up meeting the maintenance tech, and the guy was very nice, and helpful as can be. He ended up doing some work in the area, had some things replace, and fixed up. However most of it had no affect on the issue itself.

Finally things started acting a bit better, and I left things alone. Problem was never fully fixed, still problematic at times. However was better, and more stable. Then recently in the past couple weeks, I noticed my connection acting flaky again. So I did some troubleshooting, and result's showed the same problem as before, from maybe 2 months ago. So I'm back to square one with this problem, and not happy one bit about it. So hopefully cox will soon spend a little more resources then normal, and get a crew out in my area. Checking the whole area connecting to my node for problem's, and finding the source to this noise. As this problem needs to be resolved ASAP, because I plan to start asking for account credits, until things are fixed.

member for 14.9 years, 5824 visits, last login: 21 days ago
updated 7.7 years ago

gshepherd79
join:2009-04-18
Las Vegas, NV

gshepherd79

Member

Same Problem in Vegas

Paying for 12 down, speed test sometimes will put me as low as 1.5 down

with crazy 400ms pings...
lilstone87
join:2009-04-09
Chesapeake, VA

lilstone87

Member

Re: Same Problem in Vegas

Sounds like you need to keep complaining like me, probably is too much pull on your node in your area like mine, and they need to do a Node split. but could be other thins also.

So get modem and etc checked also, if you haven't already.