| Review by BryanInPHX |
member for 12.2 years, 1374 visits, last login: 11 days ago
updated 1.2 years ago
- $65 per month
- "Reliable Connection"
- "Phone CS, and Tech Support not very Tech savy"
- "Downloads averaging only 17Mbps, out of Advertised 22Mbps"
Value for money:
(ratings match consensus)
Cox has not delivered on advertised speeds in almost 1 year. The best sustained download with Premier HSI at off peak times I can achieve has dropped to 17Mbps, I would drop to Preferred HSI, but I would lose my grandfathered bundle discount which is a substantial discount.
Received new firmware SB612X-22.214.171.124-SCM00-NOSH, firmware is very stable.
Cox Arizona claimed they were raising speeds, But Cox eliminated or substantially limited PowerBoost. Sustained Downloads now only average 19Mbps, so increase was actually a decrease. Also, burst speedtests are now capped at 30Mbps with Premier HSI, Where before burst speeds could easily exceed 60Mbps.
Premier HSI - Sustained Download speeds are still averaging 22Mbps, Good job Cox.
Firmware updated to SB612X-126.96.36.199-SCM00-NOSH on 08/30/10
Sustained Download speeds are still averaging 22Mbps, Good job Cox.
Reclaimed DL speeds by moving back to SB6120-188.8.131.52-SCM00-NOSH, after Cox finally admitted SB6120-184.108.40.206-SCM01-NOSH did indeed have a speed issue: »Re: SB6120 220.127.116.11 Speed Concerns
Download speeds are back up today with sustained DL speeds averaging 22Mbps, Thank You Cox, I hope the issues are resolved.
Seriously, often I actually have to wait for images to load, Did I switch to DSL during an Ambien coma???
I have Premier HSI - 20/4Mbps Service, 25/5 w/ PowerBoost®
I switched to an SB6120 modem on 4/3/10. At that time my sustained download speed was an average of 22Mbps, and was fairly consistent for about two weeks. I noticed my modem logs were gone at 10pm Thursday evening 4/15/10, and thought it odd, and posted it online. I noticed Monday morning 4/19/10 that my sustained download speeds now averaged only 12Mbps. I then discovered my modem firmware had been updated on 4/15/10. That explains the missing modem logs. Does it explain the 50% reduction in download speed? You do the math!!! I am paying for 20/4Mbps service and getting 12Mbps. Preferred HSI is 15Mbps @ $46.95, I think Cox owes me an $18.06/mo credit as long as this continues.
I have had Cox HSI since it was Cox@Home, many years ago, about 10 years. Cox@Home started out at $29.99/mo w/ 10Mb/s download speeds. At that time it was not always reliable. The past several years have been mostly reliable. My connection now is always reliable, and speeds tend to be as advertised. I am on the Premiere service w/ Phone and DVR/HD Cable, with two tiers and HBO & SHO. Pay a total of $202.00/mo.
Every Tech to visit my home by both Cox employees and Cox contractors, have been a pleasant experience. Techs have been respectful, well prepared, knowledgeable and have always resolved my issues, including pulling a new line from the pedestal to replacing splitters to calling other Techs for advice. Phone CS and Tech Support on the other hand is usually not very helpful. The same goes for Live Chat and email support.
Modem: SB6120, Firmware: 18.104.22.168-SCM00-NOSH
Router: DIR-628, Hardware Version: A2, Firmware Version: 1.23NA
Desktop: XP Pro SP3
Laptop: Win7 Toshiba Satellite A505-S6973
Connection speeds w/ Powerboost: Updated 05/03/10
Average Download Speed
Average Upload Speed
Average Sustained Download Speed: 22 Mb/s