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Cox HSI page on DSLReports
Six Month Rating

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Review by tim85254 See Profile

  • Location: Scottsdale,Maricopa,AZ
  • Cost: $63 per month
Good "Service is pretty stable and solid"
Bad "Ridiculous greedy 200gb cap, cablecard support is OK if you learn who to call."
Overall "The alternative is CenturyLink :0"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have the High Speed Premier tier for my internet service. I use a Motorola DOCSIS 3 modem with the service and downloads are quite fast. Internet service has been pretty much problem-free over the past year and a half.

Ignore the cap apologist hanging like a barnacle off my review. Caps serve no purpose but to grab cash from customers and impede the progress of over the top video services.

For video service, certain channels like National Geographic HD are unwatchable at times because they are incapable of tuning the network to provide adequate signal quality into my home. They've been out a couple of times and I can no longer be bothered to keep calling them. Different tech, different excuse - and it takes four scheduled visits to get two quality visits from actual employees.

Their contractors are utterly useless and are not equipped to do much beyond deliver a couple of colecovisions, maybe activate them and leave fast before the subscriber sees digital mush behind the 1990's-inspired graphics.

Cox has lackluster on-demand video interfaces and set-top boxes with dated, Colecovision-inspired graphics.

Only attempt cablecard activation/support through the toll-free number presented on your cablecard activation screen. Calling the local number will get you to someone with no training or information about your cablecard - you risk the fragile structure of your account being damaged. Call the number on your cablecard activation screen.

member for 4.7 years, 467 visits, last login: 131 days ago
updated 2.7 years ago


Scottsdale, AZ


Cox, unlike most other cable companies, only enforce that cap if it meets on of the following (generally, varies by market) and they dont charge for it:

utilization on your node is high - this is the biggest part, if utilization is low then as long as you are not saturating the node over a certain percentage, which varies by market

you are being excessive for 2 or more months, excessive would be similar to you having a 250 GB cap and you are using 1000 GB or more
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Re: Caps

Caps are anti-competitive.

I really don't care about all the other stuff. Cox's meter is not accurate, nor is there any transparency or standardization across the cable industry for managing usage.

If they're going to nickel and dime us for data, the meter should be treated just like a scale at a deli or a gas pump. If a gas station is only dispensing .9 gallons of gas yet charging for 1, it will be -at minimum - fined. Same with a deli. If that scale registers 1 pound as 1.1 pounds, there will be some attention-getting (i.e. hit the merchant in their wallet) action taken. Same concept should apply to bandwidth metering if they're going to insist upon it.

Where's the accountability? The numbers on my router do not match Cox's bandwidth meter. The shape of the graph day by day is roughly the same, but the numbers aren't even close.

What's more, the cost of delivering that extra nebulous, inaccurate gigabyte is minimal compared to what they propose to charge for it. Yes, I "get it" that they're in business to make a profit - but the delta between their cost and their retail price is huge. They're holding the threat over our heads that they could randomly and capriciously gouge us for any month based on node level network statistics that are kept secret from the public. It's all a scare tactic to keep me worried about how much bandwidth I'm using to watch Netflix and continuing to pay a 5% or more annual price increase across the board for all of their services.

Cox is rapidly approaching a point (with this customer) where the price point of their services will be more than what I'm willing to pay. Two years from now it's unlikely I'll be spending such an outrageous amount of money for video services if they keep up the upward pressure on price.