Review by tim85254
Good "Service is pretty stable and solid"
- Location: Scottsdale,Maricopa,AZ
- Cost: $63 per month
Bad "Ridiculous greedy 200gb cap, cablecard support is OK if you learn who to call."
Overall "The alternative is CenturyLink :0"
|Pre Sales information:|
Value for money:
(ratings match consensus)
I have the High Speed Premier tier for my internet service. I use a Motorola DOCSIS 3 modem with the service and downloads are quite fast. Internet service has been pretty much problem-free over the past year and a half.
Ignore the cap apologist hanging like a barnacle off my review. Caps serve no purpose but to grab cash from customers and impede the progress of over the top video services.
For video service, certain channels like National Geographic HD are unwatchable at times because they are incapable of tuning the network to provide adequate signal quality into my home. They've been out a couple of times and I can no longer be bothered to keep calling them. Different tech, different excuse - and it takes four scheduled visits to get two quality visits from actual employees.
Their contractors are utterly useless and are not equipped to do much beyond deliver a couple of colecovisions, maybe activate them and leave fast before the subscriber sees digital mush behind the 1990's-inspired graphics.
Cox has lackluster on-demand video interfaces and set-top boxes with dated, Colecovision-inspired graphics.
Only attempt cablecard activation/support through the toll-free number presented on your cablecard activation screen. Calling the local number will get you to someone with no training or information about your cablecard - you risk the fragile structure of your account being damaged. Call the number on your cablecard activation screen.
member for 4.4 years, 467 visits, last login: 33 days ago
updated 2.4 years ago